Rancho Mateo Colombian Steakhouse

Please see the reviews before going to this place, we had a very bad experience when our first time we went to celebrate the New year on Dec 31st with my husband and my children, Our first impression upon entering the restaurant was very good, we entered with high expectations. The server named Richard initially showed himself to be a good, and friendly person and we trusted him. Since we were 4 people, that was a New Year's Eve celebration and they were asking for $100 per person All-inclusive, so my husband gave him $470 including the tip, and it was done this way because the waiter Richard said that if we didn't use up all the remaining balance, we could use it on a next visit. Richard gave us a surprise when before leaving the place we asked him for the bill and he first handed us a bill of $441.48 including a tip of $61 apart from the tip that my husband had already given him beforehand, I made the claim and he made an adjustment and gave me another different bill of $425.89 claiming that we had to pay the balance of $25.89 so my son paid him the $25.89 plus $5 of tip aside I took out of my pocket and gave him $20 in good faith because he reiterated that what we had left over we could use on a next visit, which I was very doubtful about it. however we believed that Richard and the restaurant were going to act in not good faith. We are from Boston, and once from Boston we called the supposed managers, one named Diana and the other Francisco, whose for me they don't not know how to add or subtract, initially they said they were going to return the remaining $55 and that they would to be refunded by zelle when I called again the following week they refused to refund the balance. That is acting in very bad faith with an honest family that the only thing they wanted was to have a good time and not have an unpleasant ending, and it's not for the money, it's for the act. Gentlemen restaurant owners that is stealing to the people.