Brisas Bakery & Restaurant

This goes out to the bakery in particular. I've had nothing but love for Brisas over the years. But I placed an order for pick up days ago. They mistakenly gave me fried chicken instead of grilled and I didn't realize til I had gone back to my university. My class was about to start and I hadn't eaten all day, but called to get it fixed. The lady assured me that I could get a proper order remade that instant if I came back with the food. But I had a three hour class and wouldn't be out til 715. She said not to worry and to notify her the next time that I ordered food whether it be that night or another. I asked her what to do with the food. I obliged to return it after my class although it would have been cold and a waste. But she insisted that I eat it and come back some other time to get a remake on the house. That was three days ago. This isn't the only time this occurred they had mistaken french fries for plantains once and told me similarly to call ahead and notify them to get a replacement on my choosing, that was months ago and not worth bringing up. My point is this was, it was relatively recent. So I called ahead and placed the order, I tries to explain the situation over the phone to the lady taking my order who I realized must have been someone different. She didn't hear me properly so I tried explaining the situation again. All she heard was the food when brought up and asked me what food I wanted to order, didn't care to listen to my explanation. So I ordered. Then came time to pay and I reexplained the situation, she understood. Great! So time to go on with my night and my food, but I just wanted to make sure I don't have to pay.. so I repeat I don't have to pay? And she seems befuddled as if she didn't just say that a minute ago (I wanted reassurance). Now she calls over the other worker who tells me off by saying I should have brought the food back even though their coworker, who claimed to be the manager, insisted on me eating it. Even though I tried to be precautious and explain the situation over the phone beforehand. Great! I asked them to call her to verify and they demote her and claim that it was just a coworker not a manager, how kind and that they won't be calling anyone to investigate or take my word for it. Me, a loyal customer to both bakery and restaurant. But they won't trust me. How sad! Really made me extra sad because I'm left with two choices: to pay for food that was promised to be free or walk out and get food elsewhere. I was reluctant to walk out since I skipped lunch to work on my assignments, but the tone in the coworkers voice then being tag teamed was disrespectful and me feel distraught. Now the food goes to waste or in their stomachs. And my words were not heard they were ignored, my hunger ignored. But one place I can not be silenced is here.. and for that very reason I decided to share my story. I am truly saddened by this, because although the gentleman, the coworker, who told me off seemingly politely... I too am Colombian, and could here the scolding attitude and felt undermined and disrespected.