Shree Rasoi Indian Fine Cuisine — Restaurant in Elk Grove Township

Unfortunately our experience was terrible, and I hate writing bad reviews, but the way Rasoi conducted business during our wedding weekend was unacceptable and listed below are many of our grievances. BEFORE READING This review is based on their catering service. Rasoi’s favorable reviews may come from the good events that Ankit’s father did while running the business, they catered my brother’s wedding and they did a great job overall. It seems like now Ankit is in charge of most of the operation and the difference between the service provided at my brother’s wedding versus mine was night and day. I will also say that the food was delicious, and perhaps they could handle a one day event but it’s just hard to give a positive review when everything my wife planned so hard to be perfect could have been fixed with a little bit of competence. Did not bring proper equipment to mendhi venue AFTER already knowing what they needed to bring, ended up using the venue’s equipment which would have resulted in additional charges if our wedding planner didn’t intervene. We had a live food station planned at mendhi and during the event they decided it wasn’t feasible anymore AFTER already conducting a site visit Brought tubs of ice cream for mendhi desert (Falooda) and served all desert without ice cream and left tubs of ice cream at the venue. How can you serve falooda with no ice cream? Left mendhi event early without cleaning up kitchen. Planner had to call them and ask if they plan on returning The rest of these problems occurred at our main event space (Westin) over 2 days worth of events. Did not turn on any of the gas heaters for the food buffets for any breakfasts and some of the buffet lines at two more events (incompetence) I know it’s the same as number five but it should be stated again that food was cold at random stations for 5 meals Had to hunt down Rasoi team members just to refill buffet lines at almost every single event For reception we had planned and had approved a family style dinner with Rasoi and our venue, the venue went above and beyond with the plating and more than enough staff to accommodate a family style dinner but Rasoi ruined it. For family style dinner (tables of 8) they thought serving 4 pieces of naan in each basket was acceptable (common sense problem which could have been avoided if we mentioned we wanted more naan on each table but in what world does an experienced caterer think 4 naan is good for tables of 8, we should not have to hold their hands through this) We printed out menu cards for the table because it was family style and they plain FORGOT two menu items that we paid for, planned for, and printed on the menus Food service took forever because Ankit was ladling food by himself even though we paid for a whole team of caterers and ADDITIONAL caterers after confirming the family style dinner. The Westin staff was waiting in lines just to get food on their trays to serve. We would have happily paid more if Ankit said he would need more people but he didn’t. Instead, he ruined the experience and served cold food and small portions. It deserves repeating that the whole dinner service took an hour and a half to complete (275 guests) and second servings were almost impossible. The venue provided them multiple hotboxes and they decided not to use them for any event.

This is the harshest review that I have written but it accurately reflects our experience and I would not recommend Rasoi for...

Ah I wish there was a way to post a feedback with zero stars. I had been to this place multiple times, so the owner does recognize me. It was under renovation recently but was surprised to find water dripping from their ceiling and they had a bucket on the floor to catch it. This place sucks!! Here's my ordeal: I placed an online order on Jul 22 through their website and go to the store to pick up; the guy says what order?. I say the one I placed on the website; he says his system (tablet) was weak (lol!! no joke) and that he didn't receive the order. He then convinces me to take the order manually as it only takes him 30 mins to prepare it but half way thru he starts pulling out stuff from my order (saying he doesn't have dough to make certain naan/kulchas) and for the rest of the dishes gives me a cost. I was surprised and said I already paid for the whole order; he responds well work with the payment team (mymozo- third party payment provider) to ask for refund as it wasn't executed. I said, I paid to you and if you didn't get the order from your own website; that's your hassle not mine and that you should work with your vendor (payment management) to get this addressed. The guy said he can't return my money as he doesn't get any money on the order that he doesn't execute and that I had to sort this issue with mymozo. If this is their behavior towards someone that had been here before; imagine if you are a newcomer. This is a fraud place with really bad customer service. I had a terrible experience and would...

THE GOOD: We ordered khasta kachori and they made it fresh. It was warm and definitely not fried over and over like some other places. The guy taking order was helpful and courteous. The price was reasonable at $1*

THE BAD & THE UGLY: This place is dirty and I mean really dirty for the customer facing part of the establishment. I can only guess how it looks inside the kitchen ... I would be hesitant to return just due to the lack of cleanliness but there's more. At least three of the kachoris had a yellow paste instead of the usual dry red/brown powder. This was a clearly different item and I think very unprofessional of them to sneak some of them in our order of 35 pieces. *This also means that they were prefilled some time (could be days?) ago and they just fried them fresh for us. Third and final strike for me was that their pricing is not set. We told them from the beginning that we were looking to order 25 to 40 pieces and the guy clearly told me $1 per pc but a lady later tried to tell me it is $1.5 each. They will play it down as tiered pricing basis on order quantity but I am 100% sure they basically just have deceptive and inconsistent pricing based on who places and takes the order. Overall, try at your own risk and know what to expect before you go.

Tl:dr Some of our order was wrong type of kachori and inconsistent/deceptive pricing. Don't pay more than $1 for...