Baker Meister — Restaurant in Elkhorn

If they mess up your order, they somehow expect you to get ahold of them after hours to replace the item or they won’t do anything for you....... so my option were don’t let the guests eat the wedding cake and wait for them to replace it well after the wedding or just deal with the mistake. There is a big difference between a vanilla and a chocolate cake. They admitted to the mistake and told me since it was (not even half, I have a picture of the cake after it was cut with the one piece missing) eaten by wedding guest that there was nothing they could do for them.

I’ve ordered from them before, but I tell you what, their service demeanor is atrocious. Own up to your mistakes and fix them.

Edit: The company has responded to this review and LIED about it, I stated some of the cake had been eaten (I was watching over the cake as it was cut so I didn’t see the mix up until a piece was missing) AND I have a picture to prove it. I was told that it was too bad. 50% off (which was NOT offered over the phone but according to the baker was offered to me) is not fixing paying for a cake that I didn’t ask for. Excuses are not good customer service. Making things up to make yourself look better is not good service. Own your mistakes....

Warning: This is a posting about bread, not about any other baked goods. I am from Germany, meaning that I am born to be picky about bread. I live in Milwaukee, where I tried practically all local artisan bread and wasn't really pleased by any. So I went to Okauchee to give Baker Meister a shot. It was a huge disappointment. Admittedly, I arrived late in the afternoon, and their selection might have been a greater if I had come earlier. But well... 1. All available bread was sliced like industrially baked bread. 2. All bread was packed in plastic like industrially baked bread (plastic being the natural enemy of crunchiness). 3. None of their bread had a real crust. 4. It's not worth the price. I paid $5.50 for the multi-grain bread that appears to be very popular, but I can get something better than that at a better price at Fresh Thyme in Milwaukee. If you wonder what I consider good bread, go to Madison and buy any loaf from Madison Sourdough or...

Picture this…3 people working, a short older lady, a younger blonde hair girl and a man with dark hair and a nose ring. Older woman is dealing with a cake order, young girl on the phone so we get helped by the man. He was very stand off-ish, boxed up our order and just walks away. Says nothing. Doesn’t cash us out. The younger blonde is off the phone at this point and helping another customer. When she is done with that order she comes to cash them out not even acknowledging us until we said we’re still waiting to be cashed out. What would you do in this situation being the young girl? Me, personally would cash us out herself but instead she says “oh I’ll go find him.” And proceeds to cash out the people that got there way later than us. Maybe their bakery is good, we wouldn’t know, but their customer...