Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Elko

I really like Papa Murphy's pizza. I have never ordered online before. I decided to give it a try, and will probably never do it again! I indicated I would pick it up around 2:30. My appointment went over the expected time and I arrived at 3:20. They looked it up and I paid for the pizza. I didn't pay online because I had an "in store" coupon. The young man looked high and low and could not come up with my pizza. They apologized and said it would be ready in 2-5 minutes. So I waited. They got the pizza made and then asked if I had ordered regular or thin crust. I ordered thin. Oh, apologized AGAIN, we accidentally made a regular. We will remake it, while explaining the people filling the orders in the morning are not here now so we don't know what they did about your order. WHAT?????? Ok, finally got my pizza. I would have appreciated an off of a FREE extra, or an additional coupon for the inconvenience. Yes, the pizza was...

Absolutely terrible service. As I walk in the owner is rounding the counter. He looks at me and then steps in front of the counter to address the employees. He gives his speech, turns and leaves. Not addressing the patron he just stepped in front of and turned his back to. I step forward and stand at the counter. I wait without saying a word as 8 or so young adults ignore me just as their employer had. After 5ish minutes of standing there, having several people make eye contact with me and fail to acknowledge me. I made the decision to leave. After this wonderful experience of customer service I will avoid this establishment for a long...

It's funny. I call in to order a pizza. Usually on a Tuesday around 7 -7:15pm the first thing I hear is may I help you followed by you know we close at 8. So I say can I order a pizza or not. The response, yes as long as you get here before 8 and come through the drive thru. I set there and think heaven forbid you don't get off work until 8:05. It kills me. But I have noticed it's not uncommon around here. A bunch of places are like that. Don't say you are open until 8 if you won't take an order at 7:55. If you are that worried about it say you close at 7:30 for...