Peet's Coffee Corporate Headquarters — Restaurant in Emeryville

I called the day before to ask about the process of ordering one of your boxes to go. I followed instructions and arrived 45 min early. When I ordered the box the next day in person the girl at the counter stopped and gasped and then harshly said it would take at least 20 to 30 minutes. There were 4 waiting to get their coffee with the barista and her assistant at the time. One person behind me. I said I knew that as I’d called the night before to make sure I’d order correctly with enough time. I stood by the bean counter and as they had no further orders conversationally told them that my daughter owned two San Antonio coffee Royal blue stores but used to manage your busiest San Francisco stores-Fillmore and Marina. While talking I kept my eye on what was obvious struggle to get the coffee in the to go box. The barista stopped her work and walked to me loudly berating me for talking to the worker. It was a harsh loud reprimand talking down to me. I want my $27.50 returned because of that and because the coffee container leaked was not hot and I was given 6 cups for a 26 cup leaky .container. I’ve been going to that store for over 30 years. Those employees should not be working with the public. Your district manager (Wayne) does not return his yext messages for me to report the thee employees responsible. Your complaint line is located in India. I want my...

Phoned today to cancel my coffee subscription as they sent me old coffee for three months. I have 20 boxes of Peet's Big Bang that will expire in February 2024. I told the guy how disappointed I am in Peet's and how they don't check expiration dates but send out old inventory. The guy from India wants to argue with me that I am mistaken when I am looking at a bunch of boxes of coffee that I will throw out in February. It is like I am burning $200 dollars worth of my own money. The guy could care less about how they screwed me. I am very done with this company as I don't treat my customers in this fashion as I am old school and realize what it takes to grow a business. Screw Peet's and the idiots that they employ to deal with what used to be a good customer. Would have given a negative 5 on the service if it...

Very disappointed in Peet’s Coffee. They continue to have their shops open on both sides of the bay with people lining up and congregating around the door waiting for their coffee. I realize that some coffee places have drive up service, but if Pete doesn’t have this capability they should close their doors like every other restaurant. If they want to deliver coffee to people in their cars that would be one thing but to have people congregating and lining up down the street, exposing each other and their families to the virus is Irresponsible. While these people are not thinking clearly or wisely Peet’s is not helping the situation by opening their doors and encouraging this behavior. If these locations have to stay open at the direction of Peet’s corporate,...