Sandbox VR — Attraction in Emeryville

My experience with Sandbox VR has been nothing short of infuriating.

During our session, I placed my designer sunglasses in the cubby area provided for guests. After we finished playing, they were gone. No one informed us what happened, and we were left confused and concerned.

Only after I repeatedly pushed for answers and insisted on reviewing the security footage, did the location manager reach out — several days later — and told me that an employee had taken the sunglasses out, allegedly because they “belonged to the group before us.” This explanation was never communicated to us at the time, and frankly, it’s hard to believe. If that were truly the case, why wasn’t anything said immediately? Why were we left in the dark until I demanded transparency?

What makes this even worse is the behavior of both the local and upper management. I have sent multiple messages, followed up for weeks, and received no resolution, no compensation, and mostly silence. My concerns have been ignored by the service team, and upper management has done nothing to address or even acknowledge the situation.

This wasn’t an accident. It was a mishandling of personal property by their staff, followed by a cover-up and a total collapse of customer service at every level.

Sandbox VR has demonstrated zero accountability, zero integrity, and zero respect for its customers. I would strongly advise others to stay away — you’re not just risking your money, you’re risking...

The employee at Sandbox VR has consistently demonstrated exceptional professionalism and enthusiasm. Their ability to create an engaging and immersive experience for guests is truly commendable. Whether assisting with VR setup, troubleshooting technical issues, or guiding customers through gameplay, they always maintain a friendly and approachable attitude. Their deep knowledge of the VR systems ensures that customers have a seamless and enjoyable experience, making them a valuable asset to the team.

Beyond technical expertise, they excel in customer service. They go above and beyond to ensure guests feel comfortable and excited about their VR adventures. Whether it’s a first-time visitor or a returning customer, they take the time to explain the technology, address any concerns, and keep the energy high throughout the session. Their ability to manage groups efficiently while maintaining a fun and welcoming atmosphere reflects strong interpersonal skills and dedication to the job.

Additionally, they are a reliable team player who contributes to the overall success of the location. Always willing to step in and assist colleagues, they help with training new hires, maintaining equipment, and handling peak hours with a calm and professional demeanor. Their positive attitude and strong work ethic make them an essential part of the Sandbox VR experience, ensuring that both customers and coworkers benefit from...

A Five-Star Birthday Bash at Sandbox VR Emeryville – Thanks to Giselle! Our recent visit to Sandbox VR in Emeryville was an absolute blast, and we couldn't have asked for a better experience. From the moment we walked in, the staff was incredibly welcoming and helpful, making us feel right at home. A huge shout-out and immense credit goes to Giselle, who was simply outstanding throughout our entire visit. She guided us seamlessly through the setup process, explained everything clearly, and ensured we were comfortable and ready to dive into the virtual world. Giselle's attentiveness and positive attitude truly elevated our experience. What truly set Giselle apart was her dedication to making my son's birthday extra special. She went above and beyond to ensure he had an unforgettable time, and her genuine enthusiasm was contagious. Her efforts made his birthday celebration at Sandbox VR truly memorable. The virtual reality experience itself was fantastic – immersive, exciting, and a lot of fun for everyone in our group. But it was the exceptional customer service, particularly from Giselle, that made our visit truly stand out. We highly recommend Sandbox VR Emeryville for anyone looking for an incredible VR experience, and if you're lucky enough to have Giselle as your guide, you're in for an even more fantastic time! Thank you, Giselle, for making my son's...