The Home Depot — Local services in Emeryville

Store manager Candy treated us awful! Hope she is glad she saved that $50 - because she just lost the store thousands of dollars in work THIS WEEK!

The customer service at this Home Depot has been absolutely horrific almost every single time we have been here. I ordered some patio furniture online, as a birthday gift and unfortunately this order was serviced from the Emeryville store.

When our chairs arrived they were COVERED and I mean COVERED in Bird POOP! Someone at HomeDepot had tried to make it funny and written on the box sorry about the-bird poop!

Excited about the chairs we opened the 1st box to find the chair damaged in several places, then when we opened the 2nd box the 2nd chair was also damaged and missing all the tools/screws to put it together, what a waste to pay extra rush shipping to get chairs that can't be assembled.

I called HD 800 online, waited on hold for an hour and was then told that I needed to speak with the store directly so called the Emeryville store and waited another 30 mins to speak with someone and was told we needed to come into the store to deal with. They made us COME into the store during Covid to COVID. STRIKE ONE

We reluctantly went to the store and had a nice cashier work with us, to get everything resolved and she offered us a discount for the damaged merchandise, and offered us off of $100 each chair, due to the damage; as their were no more NEW chairs in stock. We agreed and she rang us up and putting credit card in the machine with the new total on the screen. We were getting ready to pay the new total was on the register and the manager "Candy" said you Can't give them that discount! You can only give them $150. After all we had been through and the condition of the chairs and that the cashier had already given us a $200 discount for the manager to interject and even with the cashier pleading that the "right thing to do" is to give us a $200 discount in front of us, the manager would be GREEDY enough to argue over $50 discount?

A $100 discount on $400 chair per chair for damaged goods is totally fair, and the HD cashier had already made the offer and the $100 discount per chair was on the CREDIT CARD machine and rang up in the register. STRIKE TWO! Arguing with your employee in front of a Customer is never a good idea Candy!

Absolutely disgusted with this store and this managers customer service skills and this is not the 1st time at this store we have seen gross negligence in the way they treat customers. Arguing with a Customer over $50 when they have MANY other projects going on in the coming weeks as we get ready for the Summer! STRIKE THREE HD and Candy! I hope you are Glad you saved the Company $50 and exercised your POWER and Authority as a manager.

We had a HD Deck person, HD Generator install person, and HD Door Install person coming out this week. All three appointments have now been cancelled and the work will be given to the blue company that Home Depot competes with.

These projects will run in the several thousand to ten thousand dollars and "Candy" had the audacity to tell us she wouldn't give us the extra $50 discount that had already been offered to us for the POOP COVERED and BROKEN CHAIRS that were delivered, an 2-3. hours of our extra time we spent trying to just get the parts to get our chairs set up. :(

We will not be shopping at this Home Depot anymore, will be using another hardware store they compete with for our other projects and will be sending a nice letter to HD Corporate about the terrible experience we have had in the store with Candy and on...

On Thursday, April 18/2024, I rented a lawn mower and a hair dryer at 3838 holis st, emeryville, ca, 94608 Home Depot. The lawn mower charger took a long time to charge, but the salesperson told me Explain that when I use up one set of batteries, the other set is fully charged. The truth is that charging requires me to wait for a long time. Productivity is slow. As a result, I couldn't finish my work for the day. A waste of my time and manpower. I knew that the phone number of the rental tool department could not be reached, so I had no way of contacting the rental tool department at that time. I thought of returning the tools and reporting the problem to Home Depot. Because the home depot tool department called me and left a message before I picked up the machine that day. The gasoline lawn mower I originally rented was not available, but I could rent a battery lawn mower. When I arrived, I planned to return the lawn mower. I made an appointment with Steve, the manager of the rental tool department. I responded to the above problems. I said that the battery takes a long time to charge. You can try charging it to see how long it takes. You still have a long time before you get off work. Can wait. This machine of yours cannot help. I told you that it can be rotated and recharged quickly, which is different. They couldn't help me with this issue since I had rented it for a day and wouldn't test the battery to see if there was an issue. I asked them if I could speak to your superior, the general manager of the home depot. They said the general manager wasn't here today. But then I met the general manager in the corridor. The general manager had been at the home depot. Steve lied. I reported my problem to the general manager. Complaint Steve was unhelpful, lied, and overcharged me for the money that was supposed to be returned to me. The original $175 should be refunded to $76.25. But Home Depot charged me $175 + $76.25 to rent a lawn mower and hair dryer. As...

Hands down the worst Home Depot for Pro Desk orders. I do orders for a roofing company and I set up pro desk orders all over the place from Sonoma County all the way down to Santa Clara County. Of all the Pro Desks I have to call, this one is just terrible.

If you call the Pro Desk number here and they pick up then consider yourself very lucky. Typically it rings a few times, goes to hold, transfers you to the general hold pool for the whole store, and eventually hangs up on you. If someone does pick up it's never the Pro Desk, but rather customer service. If you ask them for the Pro Desk they'll say "please hold," and put you on hold with the Pro Desk and the whole process will start all over again. I had to call eight different times over the course of two days in order to get a job site delivery order set up... and then they sent the wrong truck which couldn't access the job site, despite my very specific instructions. Now I'm back in their hellish holding system trying to see if, when and how I'm going to get my order.

No other Home Depot is like this. The Pro Desk employees at this store just don't care and don't have any follow through. I absolutely hate dealing with them. I suspect whomever manages them simply does not hold them accountable. That or their work ethic must be just as awful.

Update: I just got off the phone with them after seven different attempts of calling the Pro Desk and a combined 56 minutes of waiting on hold. The end result is that they're not bringing our material today and they're not even guaranteeing that we can pick it up today. I even managed to speak with the Pro Desk manager directly and he was completely indifferent about the whole situation. I've got a lot of patience, but I just spent it all on...