Dunkin' — Restaurant in Englishtown

Today this DD shop refused to let a 78 year old feeble senior use the bathroom. The Woman behind the Counter first lied and said it was out of order! Then asked the woman if she planned to buy something. The woman explained yes she was going to buy something but really needed to use the bathroom urgently. The woman behind the counter told her she would have to get in line and purchase something FIRST before being able to use the restroom. My 27 year old son & his 7 year old son were in line watching this unfold. My son said that she was with him & he was going to buy something. The woman behind the counter told him to mind his own business! He made his donut purchase not wanting to upset his son and asked for her name… she refused to give it. So he asked her coworker who responded she didn’t want to get involved. The woman behind the counter then told my son to get out and never come back into that store! My son came home extremely upset over how rude & disrespectful the woman behind the counter was. Enter Mom!!! I drove back to that location & saw the woman behind the counter. I waited for her to turn so I could get a clear picture of her then without a work went over to speak to the elderly female to inquire if she was the one denied access to the restroom & ask if she was ok. She was. We chatted for a few minutes and she explained that she really needed to use the restroom urgently but the server behind the counter was extremely rude to her! She validated my sons story. I was in disbelief & upset. I thanked the woman & as I turned to leave I said to the server “YOU!!!!! DONT BE RUDE TO PEOPLE” she turned and seeming to know exactly what I was referring to said “You weren’t here” to which I replied “ no but my son & grandson were” & you were rude to them too!” I told her she was going to be internet famous & now I’m on my way to make sure no Senior Citizen is EVER treated this way again! How awful she was! I will never set place in this establishment again. To make matters worse…. She gave us the wrong donuts. Hope she...

I dread coming to this location but when I’m in this area that’s all that’s around. Every single time I come here it’s something. They get simple drinks wrong every time, forget to give straws and see just plain nasty most of the time. After today I decided it’s enough bad experiences to base a negative review on. Today — in addition to their normal screw ups... I asked for a half cup of hot water to warm a baby bottle and they wanted to charge me $1. My son is 4 months old and I’ve asked many times at many different locations for the same and NEVER have been charged before. And even after that they still didn’t give me straws. I hate it here. Go anywhere else... literally...

Had a very pathetic experience and when I asked for receipt to report the girl at the counter conveniently tore her name from the receipt. Then gave me false two names when insisted. I placed two separate orders for which they never offered my receipts and when asked then they said they threw it away.They literally gave me frozen hash browns. When I said I want replacement they said they can heat the same ones or offer refund but can’t replace! So they refunded me conveniently for the order they couldn’t give me my receipt! Very rude and racist behavior! From photo it’s clear her name starts with A and ends with a most likely Alexandria but she still gave me her name as...