Domino's Pizza — Restaurant in Enterprise

Domino's Pizza in Enterprise, Alabama is so disappointing. Two weeks ago I ordered the loaded bacon cheddar tots and within minutes got a phone call that they were out of tots. The guy said he would add $6.99 credit to my account for my next order because the only items they had at the same price, I did not want. I received my food (no tots as expected) but the tots were still on my receipt and I was also charged for the tots. As of last night, the credit still hadn’t shown up on my dominos account but I figured it’s $6.99 and I’ve wasted more money than that before. I really don’t like complaining or confrontation if I can help it but I’m really upset about last nights experience so it’s time.

Ordered the loaded bacon cheddar tots again last night because it’s what I wanted for dinner and the photo is what I received… overcooked/almost burnt, no sauce on top and no bacon. Not to mention the one tot I tried tasted like Sonic’s tots when they haven’t changed their oil out! 🤢

Dominos where is your consistency & pride In Your products? 😭 I wanted these soooo bad.

The screenshot from Dominos website depicts how perfect they usually come, that perfect and taste as delicious as they look… other photo is how my tots looked when I received them last night.

This wasn’t the first time I’ve had a bad experience with Dominos Pizza in Enterprise, Alabama. Probably a year ago-ish I had problems with my order taking 2+ hours to be delivered AFTER the website had shown on the tracker that my pizzas had already been prepped, cooked and went through their “Quality Check”. So I called them to ask about it and the lady that answered the phone was very rude to me. She wouldn’t even let me explain why I was concerned (my pizzas had shown they were cooked an hour ago at that time) or even give me the chance to offer to pick them up. Instead she just kept belting out that she was short staffed. I just let it go and waited another hour to get our pizzas. I didn't order from them again for many many months until here recently.

I’m a very understanding and sympathetic person. I know that sometimes stressful situations will make us say things we normally wouldn’t or come off as rude when we aren’t trying to be, but I was very put off by her treatment.

Well, looks like this review about my tots order turned into an overall experience review on the chain location in Enterprise,...

So.... ordered online, tracked our food, when it said delivered we went outside. Nothing was there. My husband got on the phone, instantly went to call waiting. "We will be with you shortly" over and over again for 25 mins. So we decided to drive there. My husband is still on the phone. Walked inside and the phone is sitting there ringing with no attempts to pick it up. Asked for the manager. She doesn't care to come to the front. "We are short staffed" someone explains. My husband ask for our money back. The (not manager) says she will get our order pushed to the front of the line if we want to wait 20 min. We did not. Will not be ordering from here again. There was plenty of people to pick up the phone. The drive thru lady for instance who was talking to us. When the phone rings you finish something you are doing then swap out answer the phone do something else. I know many places are short staffed but there was no attempt at picking it up. Unplug it and let it say service is not available. Don't waste our time for over an hour because we are dumb enough to believe someone will eventually do what they are getting paid to do. Dec...

I actually love Dominos pizza. I haven't ordered in a while and since I was driving by tonight decided to pick something up. Ordered online and went to pick up my pizza. I arrived, paid, and sat to wait. My dominos tracker showed my pizza was ready, still waiting. The girl working the counter avoided coming to tell me they couldn't find my pizza although it was made. She starts asking for someone to remake it, another few minutes goes by and no one has started it. After sitting at the store for nearly 20 minutes and my order still isn't even made I asked for a refund and left. Slow service, would've appreciated someone telling me my order had gotten lost, but instead had to flag someone down for a refund. Most likely the last time I go to dominos for a while, extremely poor...