Panera Bread — Restaurant in Ephrata Township

Manager Joanne was rude and nasty to me at the drive-thru. I placed an order online of 2 items and paid with a PayPal account. I did this while at the drive-thru because I didn't have my wallet. There was no one there. I pulled right up and they told me that what I ordered was not available for the bread and asked if I wanted something else. I said no nevermind then I just want a refund. Girl said we don't do that. Well if I'm not getting what I ordered than I want my money back. She acted like I was crazy in wanting a refund. Came back after talking to manager and said my manager said we don't do that. When I asked for the manager right away she came and said cash or card for refund. Cash. She only gave me like $6. Where's the rest. While arguing with them to cancel my order they made the drink and forced me to take it! She said there isn't anything wrong with it so you have to take it. No refund. Why would you go and make it when I am saying I don't want it!? Then she had an attitude about it as well. You don't have to take it. But you won't refund me so I paid you to leave with nothing? She was actually arguing with me. I told her forget it it's not even worth talking about with such an unprofessional service worker. I contacted panera by phone to let them know how unprofessional and unacceptable it was. They actually offered a coupon to apologize. No thanks. Too many places around with nice workers that I could go to. I won't be...

Another completely cocked up visit to this location. Not uncommon to get average or below average service here, but had a bad experience with management this time. They put a trainee at the cash register and there were no experienced cashiers available. They should've had somebody teaching/training/mentoring the cashier, since they weren't prepared for the position. I chalk up that problem with management.

Order was taken wrong and made incorrect, then the second time the management didn't pay attention and prepared it for dine-in even though I requested to-go. Management didn't take any responsibility or apologize and had an extremely bad attitude about it. Not leading their staff by good example.

Not going to let this one go as Panera Bread will constantly bombard you with "offers" and requests for feedback in email. I can understand 1 bad night for the staff and/or management but this is twice in the same week, so negative review is going up here.

No issues with the food itself once they prepared it correctly, its all managerial and process issues. Fire the local restaurant staff and hire people that actually want to be there. This is why Panera is trending downwards and Chik Fil'A is a successful and booming franchise. Customer service and attitude goes a very long way towards loyalty...

I ordered a salad and an iced coffee drink from this Panera in Ephrata to be delivered to my work. I'm a nurse at a doctor's office. I specifically left a note on my order for the delivery person to call my cell when they got here so I could come out to get the food and drink. Well, the driver did not call me. He left it with our receptionist. And he forgot my drink. So I called the store and spoke with the manager, who did not identify herself as such. She offered a refund. I said, I would prefer to get the drink I ordered. She said she would work on it and call me back. She never called me back. I just got an email stating my order was cancelled with a full refund. I didn't want a refund. I wanted my drink. How hard is it to send the guy back out with the drink he forgot to bring? I'm never using this...