Moe's Southwest Grill — Restaurant in Erie

I always loved eating here, and staff are very friendly, unfortunately the food quality control has gone downhill recently. I never liked being forced to use their app to get moe Monday but put up with it until they took the deal away in 2024. The double points you are supposed to receive rarely get added at the register and good luck scanning the receipt, it will be invalid and you will not get rewards, bait and switch scam. Even still I ordered five bowls and bowl of queso this last labor day for a family lunch, three homewreckers were wrecked with jalapeños, not what I ordered as these were the the kids orders mind you. All five were lacking flavor, no salt?? Maybe it was the holiday staff not sure but I contacted Moes and they sent me a One free burrito code, to make up for the 67 dollar mistake….. code could not be entered into the app lol. Invalid. Chipotle across the street is a bit spicy for my taste but the aggravation this company is producing is compelling me to...

now not to be a karen but moes on 12th street not the same anymore- i been loyal to that restaurant for years now owner lady n son always been kind to me knew my order type beat & i go to get some today cus ya girl got cramps & its been a hot minute. i order on doordash waiting 25 min (mind u delivery address today jus down the street never waited like that in my life) n dasher messages me like 'yeah ur order isnt here' i say 'uh wdym its not there' hes like 'yeah they didnt make it yet it didnt go thru' i screenshot the damn reciept n say 'show them ur phone of this & ask them to remake' cus that is CRAZY work. a burrito and queso like? he does n they do i get my food in 5 minutes, s/o the manager son for being the one to remake my food even if it was small as hell . last time i made a mobile pick up order months ago n they put it w the doordash pick up instead of the normal pick up spot also so like ?? also 'rails' ? HUH ? going to...

This place was like the scumbag version of Taco bell ... thats saying something 🤣I went to moes for a side of ground beef and a side of chicken. The screen said 3.00 a piece. But my card was charged 12.72. I called in to let them know that they charged me double. The girl on the phone said "yah its 3.00 a scoop not a container" I asked why it comes up on the screen as 3.00. The girl said it is 3.00 per scoop ( as if I didnt hear 🙄). Then I asked why the staff is not forthcoming with that information. Who spends 13.00 on 2 SIDES that when they can get a Bowl!? If they warned people, then people would not be ripped off. She says "yah I dont set the prices". I told her I was aware of that (Duhh) but that the staff should let people know because its misleading. She exuded sarcastic idiocy, not a good mix. Secondly, The bathroom was also DISGUSTING 🤢🤮. Looked like feces was on the sink. No paper towels. Toilet was gross. Sink was...