Dunkin' — Restaurant in Essex Junction

Dunkin won’t let me left this review because it’s too long: I’ve been a loyal Dunkin' Donuts customer for years, but my recent experiences at this particular location have been extremely disappointing. Over the past six months, I have encountered rude and discriminatory behavior from some employees, which has made me feel uncomfortable and unwelcome. It’s disheartening to experience such unprofessional conduct, especially from a brand I’ve supported for so long.

In addition to the poor customer service, my mobile orders for iced coffee and other beverages have been consistently wrong. I’ve ordered the same drinks multiple times, but the flavors never match what I’ve selected. When I’ve asked staff to remake my drinks, I’ve been met with irritation and frustration rather than understanding. The drinks themselves have also been far too strong and unpleasant, leading me to discard them almost every time.

I’ve also had issues with the food. My sandwiches, bagels, and hash browns have all been burned on several occasions. When I contacted Dunkin' Donuts customer service to report these issues, I was told I’d receive a follow-up. Unfortunately, I never received any email or call back.

Another concerning issue I’ve noticed is the employees eating in front of customers while preparing food and beverages. Not only is this unprofessional, but it also raises hygiene concerns.

I believe every customer deserves to be treated with respect and courtesy, regardless of their background, and I hope Dunkin' Donuts will take steps to ensure that this behavior is addressed and corrected in...

Absolutely worst service ever! Pulled up to get my online order it was 5 minutes of 7:00pm (they should stay open till 7:00 pm ) regardless of anything, there was 2 other people who were in the store at the time as well! The ladies just gave the people a bunch of free donuts which was cool and all but then when I went to get my order it wasn’t correct and so I went back to my vehicle to grab my phone and show them what I had ordered was completely different and the younger girl seriously just locked the door and locked me out of the store and so I didn’t get my online order or the ability to get my order fixed! A the older woman just proceeds to shut down the entire store, shut the lights off and went in the back instead of fixing the situation with me! I will NEVER come to this Dunks again I’ll just continue to go to my home dunks on Shelburn Rd where they actually care about their customers and if they got their orders and most of all if their order is correct to begin with! I get that it only closed 5 minutes early but that was enough time to remedy...

NEVER GO HERE! I ordered four breakfast sandwiches and when i went to pay, they only had me pay for 3 sandwiches and i tried to tell them i wanted 4. (i think it came to $22 dollars for 2 coffees and 3 with NO egg sandwiches) (i didnt get a receipt) the woman at the window said there were 4 sandwiches and i tried to pay for the other one and she refused. I got home to give them to my kids and husband, the woman lied. She gave me 3 sandwiches all with egg. She knew what she did and she was fine with it. During the whole time i was waiting i could see her attitude she was have with everyone thur the window. I have had...