Wingstop — Restaurant in Euless

Beware when you’re ordering online! On July 11th, I ordered a $14 meal combo. Their website was having issues so it kept rejecting my payment. I checked my transactions and noticed that it had already charged my account, as seen in the attached photo. I called them to explainthe situation. The person I spoke to was not helpful at all. He said without an order confirmation, they cannot provide the service/food. First he said maybe I don’t have insufficient funds, which obviously I would know if that was the problem. He then said even though I’ve been charged, it would reflect back into my account in a few days. It’s been 11 days, and nothing! He then suggested I come over to the store and order directly. There’s no way I’m going to give your store more money when your website has issues and charged me without confirming my order. I don’t want anyone to be in my shoes, so although online ordering is convenient, don’t let them steal your hard earned money. 14 dollars might not seem much, but I would rather use it to buy a stock than donate it to wing...

I just had the worse experience at this wingstop. First of all, I ordered all drums online, idk what they refer to as classic but online the picture shows all drums so that’s what I ordered but that’s not what I got. So I go to eat my food and there’s a piece of hair in my food so now I’m really mad. I call to the store to complain & the guy I spoke with was very nonchalant and unapologetic. He claims they everyone wears hats so I couldn’t have been their hair, well who hair was it? Idk but I was disgusted, he offered to remake it if I came back to the store but I was all the way at home and just over the meal itself. Nothing was resolved with my issue. The last time I had an issue at this location the manager on duty was very helpful and apologetic and gave me a free meal next time I came in. But this person wasnt Even acting interested in my complaint. I’ve said it before but I’m done with wingstop because the customer service is TRASH & the wings are basic af, I make better wings but I just didn’t have the time to tonight but from now on I’ll...

First off this was my first time at a Wingstop Arrived at 6:39 ordered a 10 pcs boneless garlic parmesan and drink about 12 people seated and eating no other customers at the counter so what I would have thought to be an in and out experience. Boy was I so far from that there were about 4-6 coworkers and to me, they seemed to have more attention socializing a mug them self and their phones. About 7:06 my order was ready and what I will soon regret first off the boneless wing were more like chicken nuggets from another fast food chain the breading was almost 50/50 ratio. The other thing that had going against it that it was hard and most likely overcooked the nugget was dry, dry like the Mojave Desert itself. It was so bad I could only eat 3 and oh did I pay for it again that night was such joy of having diarrhea was worth it all over again. The 2 good things about this experience are that I'll never go back and second is that my sprite was the best item...