Arby's — Restaurant in Eustis

I've been to this Arby's before, I've never had such a bad experience as I did today. Usually there is a bit of a wait in the drive-thru compared to other places and I've come to expect that but atleast the food was fresh. Today I received cold, not even a little warm.. food. I sent a family memeber inside to let them know so they could just remake it. Instead the "General Manager" Philip decided to argue with my family memeber and repeatedly tipped toed around the line of calling her a liar saying we picked up the food forever ago. We just left the drive -thru and the girl working the drive-thru came over and finally confirmed it for Philip that we indeed just got the food, so it should not be cold correct? I just asked for a refund at this point and turns out the order he insisted was ours and was done a long time ago was not our order. My family member tried to tell him the order but he repeatedly cut her off. He was looking at the WRONG ORDER and was about to refund me $40+ when I only spent $23 and change. I corrected him and he still didnt refund the right amount... At this point I just let it go. Not to mention the place is either short staffed or not properly trained. No one was on the other register and there were 4 other customers behind me either waiting to order or picking up. Employee that just clocked out thought it was a good time in the middle of the refund to let Philip know she cannot work this Saturday.. and told no one to fill her station as she was the other cashier. Food was piling up from the back waiting to be sorted and of course getting cold! It seems this Arby's isn't as good as it use to be. Unfortunate. I hope someone comes in and re-trains the store to be...

(9/20/22 9:15pm) One of the worst fast food experiences I've ever had! I ordered a buffalo slider, roast beef slider, small fry, and a water cup. I asked specifically if I could have my buffalo chicken slider made fresh because I've had it not very great before. I waited about 20 minutes in the drive-thru with one car in front of me taking about 18 minutes of that time. When I finally got to the window I was told my order was $10 which wasn't right because the teenage kid rang me up for a buffalo chicken sandwich, which I didn't order. I waited another 5 minutes. The cashier teenage kid noticed the poor quality of the buffalo chicken slider when he was bagging my food. I saw him touch the chicken with his bare hands most likely to figure out why it didn't look right, then put the food in the bag and serve it to me without saying anything. He also put buffalo cups in the bag because he could see it wasn't right. I then received the oldest, ice cold, and awfully made food. The chicken slider was old, hard, cold, and barely had any buffalo sauce or parmesan peppercorn ranch on it. Hard, old bread. The roast beef slider was also old and cold. The roast beef was cold, dry, and hard. The fries were ice cold. I asked to speak with the manager. She was very very rude. Basically told me I was a liar and said she knows for a fact that the chicken was fresh, which it was so obviously not. She rudely said I can make you another one but it will be another 5 minutes. I said I'll just take a refund. She refunded me for one slider... I asked her what the number to call corporate was, she said she didn't know because she was new. Very unpleasant. The pics will speak...

During my wife’s lunch break today. They served her a stale ice tea drink. My wife only gets an half-hour break, so by the time she realized she was not able to resolve it herself and was left with no choice, but to basically eat her meal without a drink. I called the manger there and the best they could do was offer her a free drink on her next meal when I explicitly asked for her to be compensated by them giving her the same order she got today on the house, for her next visit as a good-faith gesture to keep from losing a loyal customer. Stale sweet ice tea caused my wife an unfair inconvenience one that she paid for which makes me furious. This should matter because this can cause a potential public health risk when tea is stored for too long it can grow bacteria like Enterobacter, & and Klebsiella which can cause respiratory infection, endocarditis, soft tissue infections, among many others. If they handle simple drink items like these who’s to say how else they handle their other important food items? I would recommend not going there and finding out the hard way, because 1) it is your hard earned money that when you pay for something you expect to get a fresh and good quality meal-product and 2) I wouldn’t risk a potential health issue specially during these trying times of...