Cold Stone Creamery — Restaurant in Evans

Ordered a custom cake and was charged $60. I'm fine with paying a insane price for a cake as long as it's right. After all it's just once a year. I show up to pick the cake up and noticed first that it was missing bananas on top of it. Guy explained it to me that the bananas would become discolored once placed on cake. I'm good with that explanation but wish it would have been relayed over the phone when I ordered it. I get home and start eating the cake and noticed that walnuts were placed on the side of it instead of almonds like I ordered. I was told over the phone that they could do the almonds. Surprise. Lastly when you spend that much on a ice cream cake you expect a good amount of layered ICE cream in the thing. Nope, they were skimpy on the thickness of the layers so much so that I was tasting more cake than the actual signature ice cream flavors that I paid so much for. Last year I had a great cake; but this year I am severely disappointed. May not return...

This location used to be the better location to visit in the CSRA, however the service has declined. The line was to the door and the manager last-name “Vu” just socialized with a woman at the front of the line whom had not even paid yet. He even had out his personal device while people were waiting to order. The other two staff members were working hard but there ended up being a bunch of people waiting to pay behind this lady because he didn’t ring her up. By the time I got out of the door, Ice cream was leaking out of the top of the container and down my arm. Kudos to the other staff members, they were doing their best. Also, the sign on the counter doesn’t reflect well on leadership here. The “if you can do it better, then you work here” attitude is not a pleasant way to...

2023-03: I recently ordered some ice cream through a third party delivery service. I was happy to have my order delivered quickly and the ice cream was still a great temperature and everything tasted great. I ordered a Gotta Have It Campfire Classic and a Mine Pint Cake Batter Batter Batter.

2021: Excellent customer service, all employees I interacted with were pleasant and courteous. The storeand storefront were clean. The ice cream selection was decent and the quality was good. The amount of ice cream you get for the price was reasonable. Will be returning and would recommend others try...