Red Robin Gourmet Burgers and Brews — Restaurant in Evans

Okay first of all I love Red Robin. I was looking forward to us moving to Evans so I would have a Red Robin nearby.

My first experience was in house and they had someone working on the fire alarm so every few minutes for 30 minutes the screeching fire alarm was going off. The waitress said sorry they are testing the fire alarm (I thought why wouldn’t someone say that before they sat us and took our order, I mean they knew there was a worker there working on it). But okay I love Red Robin so let’s try again.

We get sat for lunch and we’re told “your waitress had to run to the bathroom but she will be with you in a minute” Um okay?!?

She comes by and we give her our drink order I get a Diet Coke it was flat and I told her so she says okay I will grab you another one. It comes and tastes like straight syrup (see picture of 2 of the same drink brought within 4 minutes of each other) I tell her and she says nothing and walks off.

Keep in mind there was only one other table of 4 in our side of the restaurant and I believe 3 tables on the other side.

I wait until my food is served and ask for a Mich Ultra since I am not going to get “we fixed the soda machine or can I get you something else) By the way those two full gross sodas sat at the front of our table the entire time.

The other pictures of the dirty tables (the small one was like that when we walked in) the other one was the before mentioned table of 4 that left roughly 15 minutes after we got there and before our food came. It was still there the rest of the time we were there. It was not fun to sit and see dirty dishes just sitting there.

Food was amazing…thank goodness kitchen staff is on point because front of the house and manager is awful!!!

Speaking of the manager. We were trying to enjoy our food and we hear really loud talking (really loud) so I turn around to see the manager sitting at a table with his laptop open having a zoom meeting. The person talking was so loud and obnoxious. After a few minutes (and granted I am not super pleasantly happy at this point) I walk over to him and as politely as I can muster said “could you please turn that down, wear headphones or go to your office” He said, “okay I just did”. I walked away.

Done with our meal get the $60 check and just feel like my food turned into a brick in my stomach. I just wanted a nice lunch with my husband who works 6 days a week.

I slept on this seeing if I felt differently today…nope I still find the whole thing unpleasant! Zero manager presence unless you count his zoom meeting which apparently I was an unwilling participant.

Just uggghhh now one of my favorite restaurants is ruined for me. My husband doesn’t ever want...

My family and I went out to enjoy dinner at Red Robin’s last not. Not only did we have to wait forty minutes to be seated, they didn’t even send a text to let me know if he table was ready; I had to go inside and give my name. Then they were like “ok your table is ready” it wasn’t that busy at all, hostess was great and apologetic I must say, but it was that busy. Then they brought out our food after ordering and my entrée was mixed up. So I had to wait on my food to be cooked again. After all said and done I still tip the waitress gave her six dollars on my credit with total balance, guess what happens next? I get a text the this morning that the waitress took $9.91more plus the tip I left her. So she tip her self an extra $9.91 plus the $6 I left her which she didn’t deserve. How do you change the entire total BALANCE on the receipt?That’s “STEALING” and when speaking with her GM in EVANS GA, goes to say “ She is one of their best employees, had to be a mix up. I’ll call you back after we run the transactions from last night I will call you back around 1p or 130p . Time came and went I had to call the GM back. SMH!! The moral of this post is the waitress STOLE MONEY FROM ME AND IM THINKING ABOUT PRESSING CHARGES. If she did it to me how many others had this best employee did this to? That’s why I keep all receipts when I visit any restaurant to make sure the total balance and what charged on my credit card is the same. Neither less to say the waitress is a THIEVE! There was no mixup, the correct amount along with tip was written on total balance line on merchant and guest receipt! They have a thieve working at RED BOBIN in Evans Ga that writes her owe tips. Check your receipts ppl from past visits, it may have happened...

Let me start by saying, our server was great. Her name was Dani, I think. When I received the $16 burger I ordered, it was missing ingredients that were supposed to be present. Our server politely said, “yeah, that doesn’t look correct, let me take that back. I had already touched the burger, but I wanted to keep my fries so I could eat them while they were warm. The server had me lay the burger on top of some trash and dishes she was clearing off of the table, and said she would he the kitchen remake it. The manager proceeded to intervene in the kitchen, and return that exact same burger to me at my table and she said nothing was wrong with it. I was furious. Not only was it incorrect at this point, it had been passed all around and laid on trash, and it had gotten cold. She had no apology and she was the manager. Finally my server took it back to the kitchen and had it remade. I just cannot believe that the manager of the establishment done this. I work with food and I am serve safe certified. That burger should have been tossed the moment it was taken back from the table…it had been touched by several ungloved hands and placed on top of trash. I did not eat my new burger for fear of it being sabotaged. I was not offered any apology let alone compensation (I paid for a burger I was afraid to eat). Long story short, if the manager is nasty (and yes that’s nasty by all standards) I can only imagine what the entire establishment is like. Also let me add, I was not out to get something for nothing. We went there to celebrate my son’s birthday fully prepared to pay whatever was desired! I just wanted what was described on the menu. We will never go back...