Subway — Restaurant in Evanston Township

Every single time I go in to pick up an online order, there is an ingredient missing. The first couple of times I let it go, no big deal. But then it just kept happening. And I always tip 15 to 20% in the app as well. This last time I picked up my food, carried it to my car and then checked the ingredients. Of course there were two ingredients missing, plus they gave me the wrong type of chips. I bring it inside, they are very kind and offered to remake the sandwich and do it right. I appreciated that very much. They made the sandwich and I checked it when I got to the car, and lo and behold, there's something missing. I didn't want to bother going back in so I called instead and the manager adamantly told me that he was looking at my receipt but I did not order black olives. I happened to be also looking at my receipt and I did see black olives. He said no, he made sure and double checked that everything was on there correctly. So I had to go ahead and read him my entire ingredient list for him to finally get it. He apologized but I said I just wouldn't be returning. Way too much bullshit for a...

I recently stopped by the Subway during the evening shift and was absolutely delighted with the experience. The staff were incredibly friendly and attentive from the moment I walked in. Despite the rush hour, they managed to keep the line moving swiftly without compromising on the quality of service.

The sandwich artists took great care in preparing my meal just the way I like it, even offering suggestions for sauce pairings that turned out to be spot-on. The ingredients were fresh, and the restaurant was clean and well-maintained, creating a welcoming atmosphere.

What truly stood out was the team's professionalism and positive attitude. They made every customer feel valued, which is a testament to their excellent training and commitment to customer service.

Kudos to the evening shift staff for making my dining experience exceptional! I will definitely be returning and recommending this Subway location to...

Sadly when I ordered my food from this location, I received a side of racism, along with my food. While ordering my food, the woman behind the counter was rude and refused to speak to me. However, when the White customer behind ordered their food, the woman was supper friendly and asked ( and I quote) " How May I assist you today?" I then watched and this employee was continuously friendly to the White customers. When I attempted to address this issue with the woman, she rolled her eyes at me and then said ( and I quote) " I don't know what you're talking about," then walked away from me and began service another white customer in a very friendly manner.

Prior to posting this review, I submitted a complaint to the General Subway Headquarters. It's okay to have bad days but it's not okay to dismiss people due to the...