Cold Stone Creamery — Restaurant in Evansville

My family and I have bought ice cream here multiple times over the years and it never disappoints. I love their signature creation ice creams. This year my daughter decided she wanted a cold stone Ice Cream cake for her birthday. We have never purchased a cake from them before. I placed my order for a custom cake online and mistakenly entered in the wrong date for a week later then when I needed it. I unfortunately did not realize my mistake until I was standing in the store to pick it up on the actual date I needed it. Sam helped me and was incredibly nice and apologetic even though this mistake was completely on me. He was able to locate a one of their standard Signature cookies and cream cake in the size we ordered in their deep freeze. Sam advised that they could ice it and decorate it in the morning, and I could pick it up prior to my daughter party. I was so happy with this resolution, but Sam was not done. After we left the store Sam continued to search the deep freeze and actually found my custom cake. He called me to let me know that he had located it and they could have it ready for me in the morning. Thank you, Sam for going above and beyond this customers' expectations and fixing my mistake with a smile of your face and making such a seamless interaction. We will definitely be ordering more ColdStone Cakes in the future. Also, the cake was...

We have been to this store before. The ice cream has been fresh and good, and the service has been proper.

This time, though, we have noticed that we have been charged for "mix in" (?), due to a mix of a few "versions" of the ice cream. We order ice cream from Dairy Queen and from Baskin Robbins, but we are not charged for "mix in."

What is so special about the "mix in" at this Cold Stone place?

We also ordered a "hazelnut truffle," that did not taste like hazelnut. The cost for this little ball of chocolate was 3.25 dollars, almost as much as for the ice cream that was $5.50.

This price seems excessive when we think that we can purchase a full bag of hazelnut truffles that can taste like the real hazelnuts from Walgreens for almost the price of the "hazelnut truffle" from Cold Stone.

We know that the ice cream and the truffle from Cold Stone are essential for our lives (!!!???), but we think that Dairy Queen and Baskin Robbins might also be able to keep us alive with their products.

Would that be...

The "owner" called me just to argue after I submitted a complaint. I complained that after ordering the largest container they offer, it had very little candy, or "mix-in". All they offer for a 48 oz container is 6 small scoops of candy. This is interesting because any time I had ordered it IN PERSON, I always got plenty of candy (even scattered on top). But, since I pre-ordered online, I guess quality is less important. The point of the story: if you only do 6 small scoops is mix-ins, why is a phone call necessary? It felt extremely unprofessional to call up a disappointed customer just to argue, and try to tell them how stupid their complaint was. I didn't necessarily want anything free. I just wanted the company to realize an "Everybody's" should have more candy. I could have spent $6 on a tub of ice cream at the grocery store and it would have had more toppings. That's what I'll be doing from here on out because this...