I do not like to give bad reviews on here, however, this needed to be posted.
My boyfriend and I came into this location at roughly 6:30-7pm and we noticed one girl working her butt off behind the counter taking care of orders and so, we waited a bit- no problem. We noticed one teenage boy sitting down to the right of us at a booth and we thought maybe he was a customer. However when the girl started calling for him, we realized he was not customer, but an employee (we then thought he was maybe on break), but the girl was hollering for him 3 or 4 times to help her with getting their closing shift chores taken care of. He got up, went into the hallway and just stood there glaring at my boyfriend, and then came to sit back down at the booth. He then got up, and rang the little bell by the counter.
The poor girl came out and asked him if he rang the bell, and he literally looked at her and said no very defensively. My boyfriend looked at him confused and so we went ahead and ordered our food. I typed out to her on my phone it was not us and that we saw him do it.
I cannot remember the boy's name, but my boyfriend and I were annoyed with that employee's childish behavior and making his coworker do all the work. We both have experiance with customer service; it's no big deal on having to wait on anything. That was completely unacceptable and management needs to take this into account! My heart goes out to the girl who waited on us. She was very nice, I could tell she was stressed out and I really wanted to...
Read moreStopped by on way home around 6:00 pm No waiting but both girls working acted like they could care less about being there. I ordered a foot long tuna for my husband and had to ask for two more scoops of tuna just so it would even come close to looking like there was any meat on it. I ordered a chopped salad and when I got home I had to drain all the liquid off of it. It was So chopped it was mush. Had to ask for a bag for the tuna sandwich and bagged the chips myself. I’m so used to stopping at the Subway on Walnut on my way home from work and getting exceptional service and food that this was just a real disappointment. I’ll drive out of my way next time I’m on the east side to get the service and food that Subway promises you’ll get like at the...
Read moreI love Subway. I ate here for lunch a few times a week. Sometimes I find coupons online and they accept them here. I'm only giving three stars because out of all the people I've had make my sandwich there's only one girl in here who really knows how to make it right. Sometimes their Lobby is closed so I have to go to the drive-thru. And do the drive-thru you cannot see them making your sandwich and ask for more of something or less of something. However this lady who works there she is always very polite and when I asked for extra spinach and black olives she puts EXTRA spinach and black olives! She is the only one who...
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