KFC — Restaurant in Everett

I placed two separate orders on the mobile app for pick up, one took about 20 minutes which I wasnt mad about they were pretty busy. I placed the second order about 5 minutes after reciting the first order because i figured since they were still busy it would take a while so I had time to eat, i gave it about 30 minutes until I went and asked about it and even then I was standing there for about 10 minutes and I had to yell over the counter to get their attention, i explained that I was waiting for an order I had placed over half hour ago.. she looks for the order in the system then just walks away and starts making other peoples order.. I ask again about 5 minutes later if theyre going to make my order any time soon? And she exclaims. " she said she already gave you the order." At that point I got a bit aggravated and told her no she didnt this is a different order and she just keeps telling me again and again "she said she already gave you the order." With an attifude so I started arguing back and forth with them and they ask me to show them the order.. so I did.. then they start making other people's order AGAIN. I wait a couple more minutes and went to ask them AGAINN if theyre going to make my order and they tell me again "shee said she already gave you the order." Then of course my friend that I was with came up and started explaining it to them in spanish that it was a different order and they drop the attitude and make it. Like okay?? Because im not telling you in spanish you have an attitude with me about it?? Not even the first time the spanish problem has occurred while I was there. Always have an attitude with people who dont speak to them in spanish. Anyways, the worst thing out of this whole interaction that really put the icing on the cake was that when it was all said and done and they realized they were wrong, they didnt even apologize. If you cant do customer service don't work in...

I went in there on a Tuesday and I ordered two chicken breast and two wings. They came back to me five minutes later and said I’m sorry the chicken breast is still cooking. I said fine. Can you give me two wings to replace the two breast so in a total I would get two wings get four wings he said no problem. Then he came over to me again and says we’re not cooking any white meat because we have a special with thighs and legs. I told him that I don’t like that and why didn’t you tell me about that before you swiped my card now I would like my money back, please, You went and got the manager some young Spanish kid, he ripped my receipt out of my hand. He was all mad because I wouldn’t take the dark meat. He looked at me and said good luck getting your money back get the F out Gringo. This happened two months ago and I called the 800 number all the time and they always tell me we’re going to expedite this and haven’t heard back from them. I drive around with a sign on my car That says how...

If I could give 0 ⭐ I would. I have been coming here nearly 10 years. Manager yelled at me telling me she has been working there for 25 years! The manager refused to give me the 2pc legs and side for the price and the side I wanted for 4.99!! She said it "HAS" to mash potatoes. I was charged $9.00 instead of the $4.99 desk that has been there for years!!!! . Is this "Discrimination" 🤔?? Record everything lesson learned. Currently Studying law, people are constantly being mistreated for no reason at all, Taking action on all things that look and sound like discrimination! I tried telling her " the customer is always right and you shouldn't argue and raise your voice at customers. " She told me "Customers are not always right". Very rude and overcharged! The chicken was old and soggy been sitting out all day!!! NEVER GOING TO Chelsea LOCATION! Customers service was super bad!! Record...