Common Ground Coffee Roasters — Restaurant in Everett

I have come here a couple times before but I went today and the service was horrible. I ordered 2 drinks and 2 food orders. I waited approximately 45 minutes with no update on our food. I saw other customers come in after us and get their food before I received my order of food. I did receive my drinks with no problem. Once I realized that the timeliness of the food, I asked the lady at the counter about my food. The employee realized she gave my food order to another group and then that group also received their actual order as well. She didn't offer a refund but I got it. Still, I understand mistakes happen and she apologized. But, it's not right. If you realize the customer is sitting around without their order served, it should've clicked for the employee. The other party should've pointed out that they were eating the incorrect order but they didn't speak up. This makes me not want to come back as a returning customer like I have in the past. Just got my refund for the...

I will say their coffee is still amazing however their customer service with web based orders is abysmal. Despite ordering from them for 10 years there is not one time the bulk order of coffee has been ready correctly or in a timely fashion. I am not quite sure what it's going to take to get their eternal processes to work correctly, hope they sort it out before I move to a coffee roaster that is able to fill orders in a timely manner.

Their beans are fantastic. Dark Roast is superb in our drip coffee machine. Espresso is delicious both through my machine and aero press. Their food is fresh, great options and much healthier options than...

Common Ground Coffee Roasters is much, much more than just a great tasting food & drink.

Everything they do & every interaction I witnessed, for the 1+ hour I was there, came from a place of care & love.

From the greeting, the patience, the delivery, and the interactions among the staff, food suppliers and the diverse customers; it was all done purposefully.

This morning I got more than a delicious breakfast bowl. I got inspired.

In this crazy world of dissonance, Common Ground Coffee Roasters has created a beautiful place for people find something in common…a place to smile &...