Subway — Restaurant in Everett

Absolutely the worst Subway in the State of Washington. Ordered a turkey sub, a box drink and a pretzel stick. When I got my order from Door Dash the guy said the lady said they were out of pretzel sticks. Fine. So I called the Subway, no answer. I finally got the manager/owner who said it was troublesome to give a refund back via card. He stated I could come to the store for my $3 or he would give me his phone number and he'd give $3 worth of food or whatever. The point is, everytime I go to this particular store, I have issues. Evertime. The sandwiches are made sloppily and even at $6.99 for a footlong, they're still not worth it. Do not go here you will be disappointed. I am done with these guys. The owner did call me back and left his phone number because he wanted to make it right, what he should have done was refund my money over the phone the same way I paid. I won't be going back, not even for my $3+tax, they won't be in business for much longer if they keep doing what they're doing. Let me be clear, I have no issues with the owner, he was polite and receptive, but the whole thing just leaves a bad taste in my mouth just like the turkey sub, which incidentally was missing cheese, one of the main components of the sandwich, plus I got regular mayo instead of the garlic aioli mayo I had requested. It was just a very horrible experience. Do...

Placed an order through the app, which says this location is open 24 hours. I call to ask if my boyfriend can get it even though it’s in my name, just in case because it took my money for the order and the man on the phone said nothing and hung up on me. I called back for a second time thinking maybe it was a dropped call and he said hello i asked again and he said we’re closed so i simply said okay can you cancel my order so i can get my money back then but he hung up on me again mid sentence. The app showed the order was in progress, so i called back a third time because if they’re closed i want my money back. He answered the phone by very rudely saying “what?” i said can you cancel my order so i can get my money back and he said “no were closed” and hung up on me AGAIN for a third time!!! Never have i experienced such a rude customer service worker before like this when i was trying to respect them saying they were closed and simply cancelling my order as i cannot do so through the app!! My boyfriend drove there to get the order just in case since the app said it was being made, and the location was open with people inside. Subway, do better at training your employees- customer service work is NOT for everyone!!!! Very disappointed. Do yourself a favor as a customer and go to a...

First of all im super annoyed that my sandwich was so gross that i actually spent the time to get it fixed or refunded an THEN still was left with the feeling i had to write this for any sort of resolution. That is not ok. The employees should not answer the phone pretending they dont speak eblnglish after they hearbthey messed something up then carry on pretending they cant hear and then furthermore hang up on a customer twice. Look i legit called to say id like a refund or id like my name to be written down for a new sandwich later. I ask when i place order if its REAL cheese- im assured it 100% is. I again ask to vlearify that its for sure not fake like american cheese (the pepper jack kind) yet when i open my expensive sandwich it is IN FACT FAKE CHEESE. An now im hoing to bed hungry . This was such BS to even attempt to resolve over the phone or at all. Id like a refund an i wont be eating at subway ever again if not even their pepper jack chhese is real cheddar style cheese anymore. Sad that a simple problem couldnt be managed by your employees - those same ones left alone in house to take care of serving. I hate that i was left with more frustrations then i had b4 the call an honestly even needed to...