Baskin-Robbins — Restaurant in Fairfax

New visit on Sep 13

I visited the store today. Ordered Quart hand packed of Strawberry cheesecake. The indian? Lady over the counter said I should just get pre packed because they are about the same. I told her no that I want fresh packed. She told me 5 times just to get the pre packed. I insisted. Then she said there isn't enough ice cream for quart that I should just get pint. I told her it will be enough because the bin was half full. She filled it this much. Never going back. HR should do follow up with her. Headquarter should listen to customers more with the sevice they provide.

....... Quite disappointing experience here. We bought two fresh packed ice cream and first, it wasn't fully packed... and second, they only gave three spoons... this baskin robbins has variety of choices for ice cream but the service was nothing but unpleasant memories and also the price here is more expensive than other...

Took mom today for her birthday and wanted to taste test 2 flavors. Was told there was no option for that with no explanation. The cheapest thing you can order is a kids scoop for $3.29. The regular scoop is $3.99. Honestly if I would have liked the flavors I would have walked out with 4 different scoops of ice cream. If I hadn't liked the flavors I would have gone with 2 scoops of my good old faithful rum raisin. Young girl behind the counter could care less that I walked out only buying the one scoop for my mom because the business isn't hers. But any smart business person knows that due to the poor customer service and stupid rule you not only lost money today but have lost me as a customer in the future.

Get it together people...

Sincerely, A customer who just wanted you to take her money and let...

I had a very disappointing experience at this Baskin Robbins location. As a first-time customer, I tried to redeem the free scoop offer, but the staff refused, claiming they don’t honor it if it’s the first scoop purchased. Nowhere in the promotion was this restriction mentioned.

To make matters worse, I was unfairly accused of trying to take advantage of free scoops, with staff implying that frequent visitors misuse the offer. This was completely unfair, as it was my very first visit to Baskin Robbins! I felt disrespected and misled by their misleading policy and poor customer service.

I expect better from a brand like Baskin Robbins. If you advertise a promotion, it should be honored without making customers feel uncomfortable or unwelcome. Extremely disappointed and won’t be returning to...