Dunkin' — Restaurant in Fairfax

The food is fine. It's pretty much Dunkin standard. If you go on the mornings when they're doing their free donut promo, though, make sure you double check your order. Twice now, they've gotten my order wrong. Once it was the wrong donut, which is frustrating but, y'know, it's still a donut and it's free, so I didn't think it was worth complaining about. The second time it was the wrong drink — a regular iced latte instead of a blueberry matcha iced latte, so SIGNIFICANT DIFFERENCE (especially when you don't drink coffee). They replaced it very promptly when I brought it to their attention, though, so points for that. I'll probably keep going whenever there's a promo because it's a very convenient location, but yeah.

Edit: Went back a week later and got there earlier so it wasn't so busy. This time, they did a great job with their service. Everything was correct the first time, and one of the employees asked my name a minute after I walked in so he could make sure I got my order as quickly as possible. For that, I'm bumping this from 3 stars to 4.

Edit 2: I have not had further issues with getting the wrong item in my order. Generally...

So, for some reason my regular Dunkin, that I go to when I get gas, had a line around the parking lot. I have never seen this because I am usually there 2 hours earlier than today. So being late, with an hour and 1/2 drive a head of me, I said I would take a chance at another location. Now I have noticed the fancier the neighborhood. You are least likely to find a drivr-thru, which sucks! At any rate, I located a Dunkin' near the office and went in to pick up my mobile order. There were two making the coffee orders and one lady that you better not mess with, interrupt or otherwise, making the sandwiches. They were moving like a well oiled machine, pumping out those orders in organized chaos! 👏 My first pumpkin spice iced coffee(Don't JUDGE ME) was great and my bacon on crossiant was fresh, hot and tasty! I look forward to my next visit or at least being on time to my gas...

The man who owns this franchise is incredibly cheap. Consistently their coffee is so watered down. It's right on my way to work but despite trying it a dozen times I have not had one cup of coffee here that met the dunkin standard. How do they get away with being so far off what the other locations give?? I won't be back. They also burn all of the pastries. They gave me a croissant that was completely scorched and were too cheap to redo it properly. The lady working there said they get yelled at if they remake anything.

I hope someone from Dunkin corporate comes here and does some secret shopping, they would be appalled at what goes on with their brand. This location should...