Five Guys — Restaurant in Fairfax

I placed an order for pick up. The app gave a choice between curbside delivery or to come in and pick up. I received a link with a button to push when I arrived. I pushed to button and waited 15 minutes and no one came out. Finally, I went in. I was told that I had to call upon arrival. That is NOT what the app says, and why would they have you push a button to say your here? Turns out my order had been sitting on the counter. No apology was offered and they didn't offer to replace my order which had gotten cold by that time.

I usually have good experiences at Five Guys and their burgers are delicious, so I was very disappointed with this experience, empathetic rude way I...

Before they franchised, I ate at the first 5Guys off of 395 in Virginia at the King St exit. It had no tables or chairs, just a big bag of peanuts to shell and eat while you waited. You threw the shells on the floor. Catered to blue collar workers who sat in or on their pickup trucks outside to enjoy their burgers and fries. To their credit, they kept the essence in the franchise. Fresh meat and potatoes, identical menu. The King St spot closed a long time ago, and I stopped there for a moment of worshipful silence. Now there are about 1300 locations. Identical food to the original. Still great burgers and fries, plus tables to sit down...

I've been to five guys a few times in different locations. Burgers are good but not worth the hype. Limpy fries are limpy and a lot of times undercooked or overcooked. Staff is unwilling to help with ordering if you don't know how to order at five guys. Most of times they can't help because of their language ability. It helps if you speak Spanish. The service is slow. Prep is dirty. But the worst part about five guys is that staff are always rude. And that goes for all five guys I've visited in northern VA. So I figured rest...