Papa Johns Pizza — Restaurant in Fairfield Township

We placed the order online at 6:52pm. Order #0132 at the Bridgewater location. The estimated time of pickup was between 7:48 to 7:58pm. I arrived at 7:55pm and was told that it would be another hour before my food would be ready. I decided to go back home instead of waiting in the parking lot with everyone else. I get a notification at 8:20pm that my food was ready... I called before I drove in for confirmation. It was ready. I would have stayed the 15-20 minutes. I pick up my order and get it home to find that there were issues with each of the 3 items I ordered. I ordered pepperoni stuffed crust, but did not get pepperoni in the stuffed crust and I was missing toppings from my pizza also. We ordered Xtra mushrooms on the other pizza, but you could barely see any mushrooms. The cheese bread was supposed to be the Tuscan 6 cheese, but it was the original cheese bread. For the hassle it was not worth the wait especially with all the wrong items and missing ingredients. I don't order from this location a lot and after having conversations with other patrons it seems this might be the last. A suggestion... if the food will be late, please make sure it's at...

I got there almost 10 minutes after I got the notification that my food was ready. There was a worker sitting right outside of the door almost directly in the walkway. Kinda weird but didnt really bother me. There's 2 girls behind the counter within 5 feet of me after I walk in. 1 was working the other just kinda there. They didn't say anything at all. I stood there for about 5 minutes until they finally asked for the name on the order. I got my phone and left. Walked around the guy outside on my way back to the car. I get home and as soon as I pick up a slice of pizza I see the box under it is literally soaked. Well then I realize the pizza also is still raw dough around the crust. I call the manager and they tell me they cant give refunds I would have to wait until Wednesday when a gm is there. Of course every where always wants you to pre tip these days too before you ever even know what kind of service your gonna get. So not only did they steal my money I gave them a tip to do so. We rarely eat out anymore because not only is it so unhealthy but also this is what you have to deal with more times than not. I suggest you just go ahead and...

I love papa johns but this is the closest location to my home and its always a bad experience. You place an order and get a 48 minute wait time, not too bad right? Then you get a text message saying its being delayed and takes 2 hours to get you... The worst part is they cook the pizza and then leave it sit around for an hour until someone (usually doordash) delivers it.

might be good if you go in person and pick it up, but if you know the delivery is going to be delayed, why wouldn't you just cook the order when it might actually be delivered?

I'm tired of wasting money at this location for terrible service and cold pizza. I personally will never chose this location again, and the fact that its been this bad for this long (literally the last few years) makes me not even want to patron the brand as a whole. There are much better local pizza options with much better quality and service so do yourself a favor and pass this up if you're seeing this review, literally just a waste of your...