Ulta Beauty — Local services in Fairfield Township

So I love Ulta and the rewards points and how they always have coupons and sales BUT & this is a big but !!! The manager there Miranda is absolutely rude and will have you not wanting to go back to that store at all. I actually debate driving to a different ulta when this one is 5 minutes from home and the other one is almost 25 mins from me. I have left out of that store twice with a problem and not even wanted to go back in and deal with her again I actually have to go back and return something because I went back in for the second time because I got the wrong thing and she told me I had the right product . It was definitely not the right thing & and now I have to go back tomorrow and return something I shouldn’t have had to because she told me it was the thing I wanted. I am around $20 away from being a platinum member there and I have been in there a awful lot I literally live like right down the street but seriously ulta you can do better than having petty people running off customers and making them not even want to return. Sephora doesn’t offer a lot of the stuff you do but their employees make you feel comfortable and welcome when you go in there they are helpful and nice so I almost would rather give them my money instead. A store you are SPENDING your money at should treat you respectful and nice regardless off how they feel and your manager at that store is extremely rude and will have you feeling like you don’t ever want to shop there again !!! Very sad you have to feel judged when going somewhere to shop and not feel comfortable at all . Wish you would do something like send some undercover shoppers in there to get the...

Megan, the General Manager who thought it was a great idea to refer to a customer as a b**, while said customer was still standing there should never work in retail again! Your unprofessional demeanor and dismissal of my concerns as a customer was egregious. Not only did you insult me by running from behind the counter and getting into my personal space, in an attempt to attack me, your tactics of trying to weaponize security on a person of color for trying to make a return is saddening. The interaction did not warrant that, and you actually made the conversation between Abby and Marissa and I, more intense! Ulta needs to be clear in their return policy! I will never shop at this location again and I cant wait until the main office calls me back so that I can make them aware of how the General Manager treats persons of color. Absolutely disgusting interaction with Megan! If I could rate zero stars I would. Megan is the classic example of white women not knowing how to interact with a person of color when they are articulate and not using any profanity to get their points across. The fact that once she saw I recorded our entire interaction and then decided to get Marissa to finish helping me speaks volumes. She knew she was dead wrong. I have never felt so disrespected for making a return. I hope the security cameras in the store capture you jumping in my face, because I will certainly be using that later. Megan you interjected where you did not need to and I will see to it that the main office knows about your conduct. Signed the customer who you called a vulgar name when they were still present...

Store is great & everyone is very friendly and helpful, but my issue is the brow bar. The first time I went I had an amazing experience. I made an appointment & they said they’d call me as a reminder & I never went back because they didn’t call me so therefore I forgot. I understand that people get busy & I know accidents happen. A few months later I walk in again & this time a girl named Abby does my appointment. Very pleased again with the service, I make another appointment & she says that I’ll receive a call for a reminded for my appointment, never received a call once again. I went in there this past Thursday. I told the lady about my previous experiences of never receiving a call & she asks if I want to try again. I tell her that I’m pretty busy with work & I don’t really have time to schedule an appointment & I haven’t really been pleased with how their reminders weren’t being done giving her a hint that I didn’t want to & she still continues to pressure me into making an appointment so I end up scheduling. I remember my appointment because it’s today Saturday, but the point that I’m getting at is no reminder call once again. It’s upsetting knowing that they’re willing to take your money, but not willing do something so simple as to call to be reminded of an appointment & that in my opinion is extremely unprofessional. ☹️ Extremely disappointing because they charge $22 when you can go somewhere else & get it done for half the price & I was very willing to give them my money because of how great the service...