Wendy's — Restaurant in Fairfield Township

Ordered online went to pick up and was told they were out of chives. Okay get home I have a plain baked potato no sour cream I already paid when I ordered and didn’t get the difference back. Get home and there were no fries in the bag which was already paid for. To top it off the same girl at the drive thru window does not like when I ask for a carrier, 1 person in the car 2 drinks, I don’t what spills in my car. Called Wendy’s asked to speak to the manager he said he was. Talk about rude! I told him he didn’t give me sour cream for my potato he said yes because there was no chives. I said I paid for the sour cream and chives and I didn’t get the difference back. He said he can’t do anything about that. I told him the fries I ordered was not in the bag, he said come back up and he will give it to me. I told him I was at home and was not going back up there. He said he can’t do anything then! This store is ridiculous I have never been so mad being treated like a customer who is a piece of dirt! I am courteous I say please and thank you and those employees are nasty. Some one better do something because I will never buy from that store again and hopefully...

I went 3 times last week and tried to go once tonight of the 3 times last week. Nothing was right. My sour cream and chive potato was just that no butter and it looked like the potato had been dried out for a couple hours. Got the chili on one of the next nights. But in the beans and it were practically rock hard like they've never cooked third night last week.I've got the sour cream and chive potato with my meal.Didn't get the sour cream or the butter.They locked the door 25 minutes.Before They closed up inside for the night. So I had to go through the drive through. I had to wait in line gentlemen at the first window. Asked if I was the one that needed something. I said yes, butter and cider cream. Is that okay next window? And we were waiting and waiting and waiting. Then he came back to the window. So how was your night? Told him it'd be better if he went and got my sour cream and a butter.So I could leave hold on a disappointment for finally getting something good to eat in this town.Hope that...

This is truly one of the worst Wendy's in the area. Unsurprising to find out the same people own the Salem location. You cannot go here and expect your order to be correct. And they are WAY past the "it's a new restaurant, be patient!" phase. It's clear these owners are AWFUL at management. It's clear the managers they hire are also AWFUL at management. I'm genuinely impressed that time after time, they can forget things like the chili on the taco salad, or the sour cream + chives on a....SOUR CREAM AND CHIVES POTATO. I grew up in Salem, and the Wendy's there has been known my entire life for being awful and having terrible service. This one has proved to be another slice of the same pie. I just feel bad the teenagers that have to deal with being yelled at by customers because their bosses are incompetent and have no idea how to run a fast food business....where the blueprint is WELL...