Baskin-Robbins — Restaurant in Fairfield

I came in on a Monday May 9th to order my son's custom made cake for his Birthday! Welll I was told that the employee couldn't help me that her manager had to help. Well he wasn't in. She told me to come back Tuesday around 12p.m. So I did and the manager was there. He told me I couldn't order a custom made cake that takes Longer to make. No one told me it takes a week to make a custom made cake! So I said okay what do you have? He show me some cake and than show me a pizza pie cake with Oreos on it. Never did he say you can't change the color or anything. He never said thats how it comes. I asked if he could make the cover blue? And Write Happy 8th Birthday Charles! You see you can't even make out what it says. My husband picked it like this. If it was me I wouldn't take it. I paid for it 2 days before because they said wouldn't make it if I didn't. So I called to complain, no answer 😒! So I called corporate. Well they said that it's up to Manger how they handle it. Well the owner calls me today and doesn't handle to well. He says he will give me 5 dollers off. Like what! I said thats not right. Btw this isn't the 1st time this happened to me. I let that it go the 1st time but this is not good at all. And since the owner didn't handle it well I won't order another one. It looks like a per school done it! I am really upset and rate this...

They didn't have a flavor I was looking for at the scoopable counter. He pointed to the ice cream case and said some were in there. We grabbed two of what I wanted. I tried to order a drink ...they were out of. He rang me up and the register wasn't working apparently "I guess I can only take cash". I know everyone has bad days and everyone is going through something....he wasn't friendly or helpful in the way of customer service... almost as if I was the problem for wanting to buy things. I'm disappointed because this is my second trip to this store(the first time they were closed although online hours stated differently...needless to say I won't be back...I hope dude has as better...

Excellent ice cream place. The staff is friendly and courteous. The place is maintained very clean. This location has Dunkins as well inside. The service is pretty fast balancing both dine-in and drive-through crowd. The staff are patient enough to let you taste samples and choose your favorite ice cream. The ice cream varieties are awesome and very delicious. We had 3 varieties last evening. The order of our liking is 1. pralines and cream 2. Gold medal ribbon (vanilla chocolate swirled) 3. Peanut butter chocolate. Marked this place my favorite. Worth trying this...