Jack in the Box — Restaurant in Fairfield

I don't eat out much, im a dedicated gym rat but I worked overtime and was exhausted, so I decided to treat myself to a cheat meal before bed. A cheat meal is a treasure and a rarity so understand the immense rage I felt when these people couldn't get 1 simple order correct. I wanted a chicken fajita pita and fries, it doesn't get more simple than that but I get home and nearly burst into tears because I have a dubble beef bacon burger in my hand, something I would NEVER order under any circumstances. So I'm stuck with the decision of either go hungery and waiste the $12! I just spent or stomach this god awful meal because I'm hungry and paid for it but live with the guilt the next 3 days. These people don't understand you're messing up some people's one meal for the day, someone's last $10 they had to their name or a child's rare fast food dinner treat. Im sitting here thinking I can relieve a little stress from my day and just treat myself for once and for go the cooking for the night. And it's so much worse now. You guys couldn't get the ONE thing you're supposed to do right. I'm tempted to brave the freezing cold and my exsustion just to scream at someone because I really don't...

I don't even know where to start. This place is disgusting. We stopped by after a day of arons and once you walk inside you get an instant feel of muck. It feels damp inside. When we order our food that manager there takes our order and she's rude, she seems like she hates her job so she takes it out on her customers. After we order I walk in the dining area to find a place to sit with my son, but can't sit because all the table and chairs are filthy. We we sit on a booth that I had to wipe down. My husband checks for sodas but there are none available for the dining area. There are no condiments or napkins out for customers so my husband goes to ask. He keeps saying excuse me to get their attention but they glance at him and walks right by and acts like they didn't see him. That on so many levels is rude. I didn't like the taste of fanta i asked for the orange one so I pour it out and ask for root beer since the machine doesn't have it. The machine for soda in the dining area smell like mold. You walk up to it and get a huge wiff of it. It's so disgusting. This place has very poor ethics and a horrible health rating. The health department needs to come...

The employees are super rude and don't take the time to listen to their customers. I had made and order that got canceled and when I tried to request a refund. They told me I had to take it up with door dash. I called door dash and after the store refused to re deliver my order they told me to do it through the app. Which has no way to report anything or contact customer service. I called the store again to tell them this and a very rude lady got on my case. Is this really how you do business? I've been a fan for years even when the food came back cold. To be treated this way is unacceptable and paying for it on top of that makes me never want to spend a dime at this location or any jack in the box store ever again.

Edit: There's no official way to put in a complaint so if you want try and request a refund you'll need to give them feed back in which they'll get back to you. At least that's what they tell you. It's been almost a week and I haven't even gotten a confirmation email that the request was put in. Now I have to dispute the purchase through my card. Which is projected to be resolved by April 10th. In short if you're hungry get...