Super La Favorita Meat Market — Restaurant in Fairfield

Disappointing Experience at La Favorita Meat Market

I’m deeply disappointed with my experience at La Favorita Meat Market in Fairfield. As a fellow Hispanic, it’s disheartening to witness a customer service approach that makes you feel like you’re being treated unfairly, much like the negative experiences we sometimes face back in our home countries.

Recently, my wife purchased chirimoyas, which never ripened and instead turned black and hard. After holding onto them for about two weeks, she decided to return them, making a special trip from the other side of town. Upon her arrival, the cashier’s attitude was both unprofessional and accusatory. My wife was treated as if she was attempting to steal, with the cashier questioning her honesty and suggesting they check the cameras. They even claimed that the weight of the returned chirimoyas didn’t match what was on the receipt, despite the fact that the fruit had dried out and weighed less as a result. Furthermore, they misidentified the product on the receipt as “manguitos,” which was clearly an error on their part.

The manager who was called over did little to help the situation, initially offering to refund only $5, despite the full amount being owed. Only after much frustration and argument did he agree to return the full payment. This was not about the money, but rather the principle of how a customer should be treated. Instead of addressing a simple product return, we were made to feel as if we were thieves.

These people should not be dealing with the public as they lack professionalism, and I can assure you that they have never been in a university. We will be filing a complaint with the relevant authorities about this mistreatment and seeking legal advice. This kind of treatment is unacceptable, and businesses like this should not be allowed to mistreat their customers without...

The meat department needs an over haul. I saw 3 guys not wearing any gloves when cutting and handling the meat. In this day an age with COVID easily being spread you would figure that they would at least make an attempt to ensuring food safety. There was only one worker behind the counter wearing gloves. This is the 2nd time me and my wife see this and we let the 1st one go. Not this time, we will never buy meat from this place ever.

Also, they have a freezer section with products that have severe freezer burn. It looks like the whole unit went bad for a while and they kept the same product and just refreezed the items.

The people are nice which is why I gave it a 2 star. However, the health department will need to come in check if they are following food safety guidelines.

Its probably an easy fix for the owner of this store. I think the workers are just going through the motions right now which is causing them to totally lose sight of food safety.

Be careful consuming...

Love it! As I entered, I was greeted by the vibrant, honest atmosphere of an actual Mexican grocery store. The selection of fresh fruit and vegetables is incredible—everything from juicy tomatoes to ripe avocados. I was also amazed at the selection of spices and sauces you just can't find in most stores.

Meat department is top-notch, with phenomenal cuts for each recipe you're preparing and an unbelievable variety of real Mexican cheeses and tortillas to incorporate into it. And, incidentally, they have an unbelievable bakery with super-tasty pan dulce which is always totally fresh and really delicious.

The staff is incredibly friendly and helpful, always willing to give great suggestions if you’re looking for something specific or new to try. If you’re looking for authentic Mexican ingredients, this store is a must-visit....