Q's HALAL MEDITERRANEAN — Restaurant in Fairfield

Subject: Feedback on Customer Service Experience at Q’s Halal Mediterranean

Dear Q’s Halal Mediterranean Team,

My name is Sean Z, and I’m a local business owner in Fairfield. I wanted to share some feedback regarding my recent visit to your restaurant today around 1:49 PM.

I came to Q’s intending to get a meal during lunchtime and was quite hungry, as I’ve been extremely busy launching a new electrical contracting business in Fairfield. Upon entering, the door made a noise, which seemed to alert the staff member (a cook at the grill). However, he did not turn around or acknowledge me. I proceeded to the bathroom to wash my hands before ordering, and when I returned around 1:50 PM, the cook’s back was still turned as he prepared food.

I sat at a table directly in front of the register and pulled out my iPad to work while waiting for service. At 1:53 PM, a female customer entered, and the cook immediately turned around to assist her, helping with her takeout order and sauces. He also assisted two additional customers who arrived shortly after, engaging with them promptly and courteously. However, despite my sitting visibly near the register, I was not acknowledged until 1:59 PM, after all the other customers had been served.

When the cook finally asked if I needed help, I expressed my frustration and shared that as a business owner, I value good customer service. I then chose to leave and have my meal at M’s Halal Mediterranean instead, where I had a markedly different experience.

At M’s, the staff greeted me promptly and even apologized for not noticing me immediately, acknowledging my presence as soon as they saw me. My order was taken efficiently, and I left satisfied with both the food and the service. I also noticed they had a bell near the register to alert staff if needed—something Q’s may want to consider implementing to avoid similar situations.

I want to emphasize that I prefer the cuisine at Q’s over M’s. However, customer service is a top priority for me, and unfortunately, my experience today fell short of expectations. I believe it would greatly benefit Q’s to establish a practice of greeting customers as soon as possible upon their arrival, even if staff are busy.

Thank you for taking the time to consider my feedback. I hope to return to Q’s in the future and have a more positive experience.

In addition, if there was en email address on Qs website I would have sent a private email, as opposed to leaving this review as initial correspondence.

Best regards, Sean Z. Business...

If you’re looking for an exceptional Mediterranean dining experience, Halal Q is the place to be! From the moment you walk in, you’re welcomed into a clean, well-maintained space with a warm and inviting atmosphere. The service here is top-notch—friendly, efficient, and always ready to make your meal special.

Now, let’s talk about the food—absolutely phenomenal! Everything is made with high-quality, organic ingredients, and you can truly taste the difference. The Kabob Gyro Platter is a standout, packed with bold flavors, tender meat, and perfectly seasoned sides. And if you’re a fan of rich, comforting dishes, the Chicken Tikka Masala is a must-try—creamy, flavorful, and simply irresistible.

Whether you’re craving fresh, flavorful Mediterranean cuisine or just looking for a great place to enjoy a satisfying meal, Halal Q delivers on all fronts. Highly...

Absolutely delicious. A hidden gem of Mediterranean cuisine. If you thought chains like Nick the Greek were good, this is so much better in every way.

First, the service was great. Very friendly people run this place, and were kind enough to let my wife and I wait in our car while they prepared our food.

We had the falafel gyro bowl and lab gyro bowl. Holy cow, these portions were impressive! And you don’t even lose quality with quantity. Both were spiced so deliciously and the tzatziki sauce was phenomenal.

Also the spicy isn’t that spicy, similar to Cholula.

We’ll be going back the next time we’re...