The Honey Baked Ham Company — Restaurant in Fairhope

I always give Honey Baked Ham 5 stars, I don't recall ever having an issue from the tim3 5they first opened!! The food is always fresh, ALWAYS amazing, beautiful sandwiches, soups and salads, healthy options, and not too expensive. The only reason I gave 4 stars this visit/review is due to the fact that I was totally alone in the restaurant. No other customers other than the ones leaving as I came in. No employees in front of house and couldn't see a single one in the kitchen either. I tried making noise and calling out "excuse me"but it was a good 6 plus minutes before at least one employee came in from outside, heard the door chirp. Worked in restaurants my entire life. The employee was very polite, looked flustered but didn't apologize for any wait. If you're busy I TOTALLY understand, but playing around and neglecting your customers who keep you're salary coming in, not very smart of a move. Just...

This was the first time I have ever been in this Honey Baked Ham. I walked in to 3 or 4 women just sitting in a semi circle amongst tables full of product. It looked very flea market esque. The lighting was weird too. Almost like it was off. I had to greet them by saying I had a pickup order. I gave my last name, she confirmed the first name. That was the last word she spoke to me. She handed me my bags & that was that. I said "thank you, have a great day" and she just walked away. I felt like I was interrupting something when I walked in, and they were annoyed I was there. I haven't even tasted the food yet, and I already know I won't be back. I don't need 5 star service when I go into a store, but I do expect to be greeted...

Had an order catered from honey baked ham and it was incorrect , in the moment I only wanted to provide feedback but I did not appreciate having the employee to argue with me. If as a customer I am saying we only have ham sandwhiches but the boxes show turkey , I don’t understand what she was trying to accomplish by telling me she made the sandwiches so there should be turkey.

Maybe they got packaged wrong , maybe the boxes were labeled wrong or I’m not sure. A simple hey I’m sorry would have been enough but they were so rude.

Will never cater from...