Dunkin' — Restaurant in Fairview

Dear DD, I would first like to say that our family are a great fan of your products. But, My visit to your store today in fairview has been a big dissapointment. I know that from time to time that after cleaning your machines the solutions can be retained in the machines by accident, neglect or for which reasons. I had bought my wife a large coffee coolatta today. When I got home I was told it tasted bitter and sour as if the detergent used had not fully been flushed out of thier machine. So I told her I would go back to get a refund and goto another store and buy her another coolatta. The worker there told me that that I was not telling the truth and there was no refund policy. it is absurd for me to go back to get a refund for $3.99 + tax = $4.27. I told him I needed to go to another store to by the drink. I asked for a manager who had to be called via cell phone who told me the samething. Finally he did say he needed to swipe his card for a refund. no...

I went in today to get a cuppa coffee at 4 o'clock today . This lady that was at the cash register me up said that we didn't have any more pumpkin latte but we have pumpkin want coffee . I said OK and she started to yell at me saying we don't have pumpkin latte and I said OK I will take the pumpkin coffee and she continue to raise her voice so I raise my because it wasn't appreciated . This lady is very rude and as I was getting being out the money I put the money onto the table because I did not want to hand it to her because she was being so rude . After I put the money on the counter she continued to say you have to give me the money and slammed her hand down onto the counter no after I put the money on the counter she continued to say you have to give me the money and slammed her hand down onto the counter . She started yelling at me for no reason had a very bad attitude I will never go to this Dunkin' Donuts...

I ordered a ham, egg and cheese croissant and came out with the tiniest croissant ever. Since when did the menu change that it looks like this? Mind you it cost $5 and for what? It doesn’t even have egg in it when I specifically asked for egg and yet they gave me this atrocious looking thing. She proceeds to tell me that they don’t gave ham when the croissant she gave me had ham so why lie about it. They also messed up the bagel that I asked for and put me a croissant instead that was burnt. Disgusting and all they did was laugh nervously after confronting them about...