McDonald's — Restaurant in Farmers Branch

I placed a mobile order to be picked up in the drive thru. When I pulled up, I attempted to provide the man with my mobile order number. He asked me to hold for a moment and after a few minutes, I pulled around and parked to go inside.

I walked up to the counter where I found a male manager, who was in a light blue-grayish button-up shirt. There was also another manager in drive thru who was wearing similar attire.

The man taking front counter orders seemed discombobulated. At first, he told me that they had old breakfast burritos and asked if I would like something else. A lady came from the back stating they had fresh breakfast burritos made. The manager proceeded to pack my order and handed me the food and the coffee.

I took my purchase to the lobby to sit at a table. Every table I saw on the right side of the store was filthy at 6:15 am in the morning with only 2 customers inside the store. I went ahead and took a seat. Though my breakfast burrito was warmed, it was barely lukewarm towards the end as if it didn’t have time to properly get brought up to temperature.

A breakfast burrito has sausage, eggs, cheese, onions, bell peppers and I believe tomatoes in them. Every component of the breakfast burrito mix can make someone sick if not cooked properly. In a rush to get the product out, a major tenant of ServSafe was ignored. Temperature and hold times must be correct to keep bacteria from making customers sick.

One of the most simple parts of this experience was that they messed up the coffee. My coffee wasn’t even room temperature.

I went to the counter to get hot coffee but had to wait to be acknowledged by the managers, so I went to the restroom.

The restroom was so nasty, I never would have ordered anything had I known the place was so nasty. There was soiled tissue on the floor in both stalls and it looked like the place hadn’t been cleaned in a week.

When I went back to the front, I confirmed that both men were managers. I gave one manager my feedback and explained that if I could give them all zeros, I would. Even though the night staff didn’t do their jobs, according to the manager, I explained that the first thing they should have done before opening the lobby doors was to clean off the tables, chairs, and cleaned the restrooms.

Nobody wants to eat in a filthy environment. The money paid to these restaurants is ridiculous as it is. To willing pay the high dollar amount for food, then get smaller portions and poor quality food is crazy, but we all do it. The worst part is when you learn that managers walked into a filthy store and only concerned themselves with pushing food out the door and window. They didn’t consider the customer’s health or safety; they only concerned themselves with the dollar.

I have visited some terrible McDonalds restaurants, but this McDonald’s in Farmers Branch, Texas is be far the worst.

Check-In#...

On January 30 around 5:15 PM I went into this McDonald’s and placed the order through the mobile app. I ordered for a value combo meal and two strawberry cream pies. When my order number was called. I was informed that they did not have any strawberry cream pies ready. They asked if I wanted to wait and it would take about 12 minutes. I said I’m kinda in a rush so can I get a refund? They then told me that I would have to do it through the mobile app I said that’s fine. “Can you show me how to do a refund through the app because I never done that before” I said. The initial young lady Who told me that I would need to do my refund through the mobile app did not know how to do it so I asked her can she find me somebody who can help me. Then she brings a shift leader was quite frankly very rude and disrespectful. The young Hispanic woman with glasses and braces asked if I wanted to substitute for Apple pies I said no because I don’t like them and they’re not the same price value. She also did not know how to issue a refund via the mobile app even though I requested a refund. So at this point I said can you just give me some cookies then because I don’t want to feel like I’m losing my money. I really didn’t want the cookies, but the energy that was given to me displayed I wasn’t getting a refund so take what I could get. The pies I paid for were $3.19 So I asked for six chocolate chip cookies. She tried to haggles me to only do four cookies but I was like six cookies sounds more about right to the price I paid and she tried to argue me that four cookies were more accurate and then I looked at the pricing and it’s says two cookies for a dollar. She walks off and two minutes later she throws a bag of 4 cookies on the counter and walks off again. I opened the bag to only notice four cookies when I asked for six and she then started getting loud and said I’m not giving you six cookies I’m only giving you four and I said “wow that’s how you treat your customers?”The fact is six cookies is more accurate to how much I paid for the two strawberry pies initially. Then she went back and got me two more cookies and proceeded to tell me “you got your cookies so you can stop talking now!” I was so flabbergasted by the amount of attitude and disrespect I received for something that wasn’t my fault. I asked to speak with the manager over her then a African-American woman came out. She heard what I had to say, but did not issue any kind of apology just a blank stare, while younger Hispanic woman was behind her getting loud and irate. As a former McDonald’s employee and current restaurant manager I hope this is not the standard of the management team at this establishment. No sympathy or accountability was taken and that’s what caused me to write this review. I really hope the management team at this McDonald’s gets retain on simple customer service...

The Worst Customer Service I ever had. Came to try the 50¢ burgers for national burger day, not knowing that you were requiring the app for it. All I was asking for was for a single burger, so it wasn’t even a large order, yet despite that being the case, the employee rudely remarked, “Unless you got the App/Code, we ain’t got it. Ain’t got time for You!”

I know it’s a simple thing to do, downloading an app, but why should me the customer require a additional subscription and application, to order something that can so easily be requested just at a drive up window? Does McDonalds not want any more money by limiting itself to deals/offers only via app now? On top of that, why did employee respond in that way? What type of service is McDonalds pushing here? The service where they don’t care about customer satisfaction and experience, pushing rudeness and lack of understanding on to others? If so, McDonalds and all its affiliates have fallen from grace.

Returning to the topic,

I reserve my right to choose which apps or not I wish to have on my phone, if McDonald’s, specifically this location is making that the case, they better prepare to lose out on even more money in the future from customers like me, because I know I’m not the only one. In the end, anyone should be able to order what they can at coming into the restaurant or drive up window, regardless of having the Application or not. In particularly if it’s on a special occasion like today was. Not limited only to customers via the app. If you truly want to push customers too the app, have actually valuable deals on it and have the requirements on getting the app, worth the expense of limiting the rights you sacrifice by downloading the app. I’ve read the terms and conditions of having the app, and truth be told, I didn’t agree with over half the things on it, thus that being the reason why I don’t have it. But because I don’t agree with having an application, removes me from being able to order what I want from the menu? Removing freedom of choice if that’s the case. If the employee actually responded nicely and understanding, then I might’ve actually been pushed to downloading the app, but now I’m more than ever before determined to NOT DOWNLOAD THE APP EVER.

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