Craft Breww City — Restaurant in Farmington Hills

These managers are simply not interested in providing quality service, and the staff know it. My stay started by water poring on me from the ceiling. They claim that there was roof work being done. However, After moving to the next seat over which placed me directly across from the "wet seat", I made it a point to keep tabs and see if the next people experienced this. Annnd... not at all. So the jury is out on that one.

Next, upon informing my server that water was literally poring down from the ceiling (only one occurrence of about 3 table spoons. so this is a major leak if its coming from the rooftop) he kindly suggested that I move to my now "observation seat". If you don't have a sense of humor about these things you'll be forever better. lol. anyway. So, Though I was on the phone for about 2 minutes following moving seats, the service appeared uninterested in taking my order at all. I had to practically yell at him to get him to come back to my table. After walking away from me to chat with another server in the middle of my order, he then returned only to informed me that he actually was not my server and introduced me to another server (whom I would soon come to understand is also incompetent). I honestly think she tried to provide a good experience initially but she honestly never had a fighting chance given the climate of inconsideration for customer in this place. Starting from the manager"s". Yea, I did just place quotations around an "s" in managers. hey... anyway.

So long story longer... given the interruption in servers and the initial server not starting from scratch with asking about my order, You guessed it. My salad came and nothing followed. You're good! So once I finished my salad and the server came over 10 min. later to hand me my check while asking if she could get me something more. I replied with what any intelligent dinner would, "yes. My antree". Annd it all when further south from there. It took the manager 15 minute and 2 requests to come to the table. I explained all of this to her in the same tone and coolness as you can imagine given my willingness to write this thesis in the humorous tone before even leaving my observation station. ;-)

The manager finally asked if I wanted to reorder my entree and of course I declined and told her I would simply like to have my order comped. She was eager to jump right in while placing her hand on my shoulder, "oh you don't have to tell me you want your order comped. I know." I guess she had enough requests and experiences like this to know. Needless to say at the point, but I'll let you know anyway... She never came back to the table and she never told my two servers that she was comping my meal. So the 2nd server came over 35 min after my salad and attempted to hand me a check. I entertained her with the content of my conversation with her manager and she went off to find Ms. "Lizara" ;-] (names of the individuals in this true story may have been changed to protect the incompetent).

And you betcha! I had to wait yet another 10 min + before my 2nd server returned. I will add that the food was decent and the 2nd...

Have had two meals from this place 1.Grilled cheese with pub fries - Delicious 2.Pulled pork with pub fries- wasn't bad.

My personal experience with this restaurant is ok. My first order was great. My second order was not good..

My coworkers and I often order meals for pickup, and one of us goes to get the meal. This order was no different.

I called in my order an hour early (12:15pm)and told the waiter that I would be there in an hour to pick up the food. I was quoted a price of $53. When I arrived (1:14pm)the waitress told me the food would be out in a few minutes. And she gave me the bill. The bill was $67. I asked the waitress why the bill was more than expected? She looked at the bill for a moment and then said she does not know, but would consult with the manager.

I payed the bill with cash due to the prices appeared to be accurate for the orders give or take a few dollars on two items.

Now I understand that online menus do no always match the in store price, and considering I have had food from them before and the portions were a good size, I had faith that the situation would play out better.(Note:.We did check out their website for the menu. The vast majority of the prices online did not match the receipt.)

She left the front and went into the back of the restaurant- I did not see her again for another 10 minutes (1:27pm). She finally came back with another gentlemen. Whom did not speak to me at all. They spoke for a few minutes near the register. Then the guy left. and she handled the register for another minute.

(1:32pm)Then she came back to me and gave me cash back and stated they don't make the donut item. (I was now back to the originally quoted price.)

I then waited another 3 minutes (1:36pm) and she brought out the bag of food. All the items were there(except the donut).I wasn't happy, but complaining any further would just fall onto deaf ears, and I wanted to get back to work while I still had time.

It took less then 8 minutes for me to get back to work. and the food was warm but not hot.

Overall- a disappointing experience. And me and my co-workers will not be going back.

But the questions still remain:

Why was I not called back to be advised that you do not sell the donut anymore?

Why was the food not ready? - You had an hour+

FYI - the portions have...

After our party of 8 was told there would be an hour wait at Ruby Tuesdays, we decided to try Craft Breww City which was across the street. I will say that the atmosphere is fun and their bar is extensive but their service. is. terrible. Our waitress was MIA most of the time. By the time our waitress came to our table to order, we were starving. Our party's food was brought haphazardly - two or three entrees at a time by different servers. There must have been a huge disconnect with the kitchen and the servers - my husband never received his entrée. By the time our waitress came to check on us, my husband stated that he did not receive his food. She seemed surprised and apologized and went to check the kitchen. When she returned her reply was "your entrée was accidentally dropped out of the window." I'm not sure what our waitress was doing in the meantime, but every 5 minutes she would come back and say, " I'll go check". This was about a 30 minute ordeal before a manager happened to stop by our table to check on our dinner. He apologized and within 2 minutes, magically brought my husband his entrée, which was a sandwich by the way, not steak au pouvre . By this time our entire party was finished with our meals while he was just starting. She did not charge us for the entrée, which was the least she could do. Our total time at the restaurant was 90 minutes. If you were going for drinks and maybe appetizers or if you have a different waitress I only hope your experience is better than ours. We will not be returning to this...