Domino's Pizza — Restaurant in Fayetteville

If I could have scored this store a zero I would have because I never got my food. I called to place my order and was placed on hold for quite awhile before being disconnected. This happened a second time and then I decided to place my order online. During the checkout process I was given an option for curbside pickup which could only be used by prepaying. I was paying with cash so opted for the walk-in pick up choice. I arrived to pick up my order and walked to the door as the workers inside watched me. A sign on the door directed me to go back to my car and call the store. Really?? I couldn’t get anyone to answer the phone to place my order, so how was I going to get them to answer the phone to pick up my order??? Well they watched me come to the door, so surely they would answer the phone, right?? NOPE! They did NOT answer the phone! A young man walked outside to the car beside me to take them their order and after laughing and joking around with them for a couple of minutes decided to completely ignore me as he attempted to walk right by my car. I stopped him and inquired as to how I could get someone to answer the phone so I pick up my order and leave. With a little bit of an attitude. as if I was bothering him, he asked for my name and went inside. He then answered the phone and asked how I planned to pay and I answered with “cash”. He hung up and brought my order out to my car. He then refused to accept my $100 dollar bill (now mind you , this store has NEVER refused a large bill from me in the past! NEVER!) I replied that I didn’t expect him to have the change on his person, but could he not go inside to the register for the change and he replied “No. We aren’t allowed to take large bills”. I told him that was the only way I had to pay for my food and asked him if they were going to accept it or was I driving away without my food and he said I could go get change myself and come back. I told him I wasn’t willing to do that since they have ALWAYS taken large bills from me before. He said I could talk to a manager, which I agreed to do because my family was hungry and expecting me to walk in with dinner. The manager refused to come to my car to speak to me or even give me a quick call (since they obviously had my number) instead he sent the young man back out to tell me he could not accept my payment. So I left empty handed. I had to stop by another establishment for dinner which put me home late with hungry, grumpy kids to deal with. So thanks for nothing Domino’s! You have lost a long time customer. I hate that too because I do prefer your food over other pizza places near me. It is the principle of it at this point. Everything about my experience was just plain awful and I just hope that as a manager, it would be unacceptable to you as well. I can be reached at rkoxendine@gmail.com if anyone would care to address this issue. But I won’t hold my breath.

Ronda...

On November 12th, 2019, our order was halfway great and halfway wrong. I attempted to use the app to apply Dominos insurance policy, as the pizza was missing toppings and a slice was left completely empty of toppings. The app wouldn't work, so I contacted the store and ended up on hold for 14 minutes before a male manager came on the phone, heard my complaint, and responded with absolute disrespect, interruption, and belligerence. An adult witness who was with me could not believe the manager's response, and was desiring to go to the store and address the manager. I coaxed the individual into letting me call the male district manager (who I had the pleasure of working with in resolving an issue with the store in the past). I have called that manager 3 consecutive days (12th-14th). On November 14th, after not receiving a response from the male district manager, I contacted the corporate company. The corporate company referred my complaint to the district office. As of yet, no one from the corporate office has contacted me regarding this issue. Something so simple should have been greeted with a statement from the district manager along the lines of, "I'm sorry for the error. Would you like me to remake or refund your order, or would you like me to add points to your account for a future order?" Does it really take a consumer to know more about handling customer complaint calls than those who are responsible for training the managers that work in the businesses in...

I've been a regular at this store since I was a little kid. Have always gone back to it and relied on it, and it has never disappointed. Last night's service got me wanting to leave a bit of public praise here.

Last night I had placed an order for a large, Brooklyn style. When I received it, it was a hand-tossed. While I admit, I get Brooklyn style to avoid the garlic since it causes me a bit of heartburn more frequently, I am still a pizza lover and was happy to accept this but still felt like it would be appropriate to politely inform of the mistake. The manager on staff last night, Amber, was very quick to not only apologize but also offer me credit or to simply send a new pizza to me. I was not expecting that, and didn't want to be THAT customer, but I did agree with a new pizza if possible while assuring that if it was too much trouble, they could simply give me the credit. Amber, thanks so much! And to my delivery driver Aubrey (and I'm sorry if I'm butchering your name, I can't pull up the order again to get it right), I want to thank you for being willing to swing back around to get the replacement to me. Excellent service from all that shows why this shop has been such a constant...