LongHorn Steakhouse — Restaurant in Fayetteville

I live around the corner and decided to give this place a second chance. Once again my order was incorrect and I did not get what I asked and paid extra for. I called at 4pm and spoke to Kaylin on October 1st. I had 4 orders each with full baby back ribs, 2 sides and I paid extra for 3 breads bc she told me I would get 1 free. I also asked to make sure I get an extra bbq sauce for each baby back rib being that the sauce is always dry. I also mentioned to make sure I get my butters for the bread. She assured I will get everything I asked for. At 4:40pm I called to make sure my orders were ready and they said they were. I once again told the gentlemen on the phone to make sure my order was correct and that I get all the condiments I asked for. He said okay. I arrived 10 minutes later and called to let them know I was at pickup #2. I spoke to a young girl and she said it's on the way. I waited and no one came out. This was the whole reason why I called before I left the house to make sure my food was ready. I called again and it was Kaylin and I told her I've been waiting outside. I also reminded Kaylin to make sure my order was correct and my condiments were in the bag. The reason why I keep reminding them of this is bc my last time with there my food was wrong. Kaylin told me herself she was bringing it out. I waited another 10 minutes and had to call back. This time another girl answered and said Kaylin left and she never marked something to say I was outside. Finally a young gentlemen came out with an attitude and just slang my bag to me. He handed my receipt and told me to sign it. After I signed it he just jerked my receipt. He was a skinny young gentlemen. The nerve of someone having an attitude when they made me waited. I usually checked my food before leaving but I was so upset I left. I come home and guess what, after reminding them 3 times to make sure my order was right, it was not! I had 4 orders for full size baby back ribs, 2 signature sides for each order and a bread for each one. They made me pay extra for 3 breads and 1 was free. First 2 of my orders of full size baby back ribs were half burnt! It was black and crunchy! They shorted me 1 bread when I had to pay extra for them. I had no butter so I had to use my own from home. No bbq sauce for none of my orders when Kaylin told me I will get 1 with each. The ribs were half burnt and extra dry. I paid $121.23. I could've paid half of this at Dickies Bbq and have better food! This is the second disappointment at this location. My LH# 5409 Check# 18890 Printed...

We are 3 seniors out for a late lunch.Since all the Mexican restaurants were very busy for cinco de mayo, our 2nd choice was Longhorns in Fayetteville. I have to admit, I was very hesitant about eating at Longhorns due to a past experience about a year ago at a different location. The menu selections were very high in price! Luckily, I had a gift card for $50. The waitress was very patient with us as we took our time deciding. Finally, we placed our order, all three ordering differently. When our food was served, we were very pleasantly surprised! My husband ordered salmon and loaded baked potato with the works! (Not realizing it came with rice) The salmon was cooked perfectly! Very flavorful! A friend ordered the baby back ribs half order and loaded baked potato. She loved them! Very tender, falling off the bone practically and flavorful! I order grilled shrimp and loaded baked potato (again not realizing it came with rice) The shrimp was presented on skewers. Cooked perfectly, very tasty! The rice was very good. I could detect a little spice in it! All 3 of us had a loaded baked potato. Now this is why I rated the food a 4. The baked potatoes were not very hot. I like my baked potato piping hot. All of our potatoes were barely warm to melt the butter. The server brought additional bread. Now, the bread was delicious! Piping hot! I rated the service as a 4. Here's why...the server seemed nice. She only filled our glasses once. When the food was served that was when we asked for additional bread. Once the bread was brought to the table and a refill of water. She did not return back to check on us. When we finished our meal, she did not suggest dessert. She cleared the table and handed us our bill. Too our pleasant surprise, our bill for 3 people was not bad at all! (Yes, I had a gift card that went towards the bill) However, $58 plus the tip, eating delicious entrees was great! I want to end by praising a woman with long blond hair at the front. She is very pleasant! On the way out, we spoke to her. My husband was at the door about to go out said "God bless you!" She must've read the word on his hat. "Jesus". She motioned for him to come back over to her. She placed something in his hand, replying "we all need a little Jesus in our life". When my husband opened his hand, in his palm was a tiny Jesus! That made his day! And mine! Thank...

that my steak looked the same in size as my mom's and thickness as well so to have 5 more oz added to my steak would have thought time sign would have been alot bigger our waiter sent the manager Ellie Sawyer to our table to explain my issue and when she came over I explained to her that my steak looked the same size as my mom's and I felt like I needed to get a whole new steak remade because of it or I could just get the same steak my mom got since the size was the same her response was I will have to charge you for that steak if you want that done and for the steak she was going to take away and replace it with so basically I was going to be getting one steak but charged for 2 even tho i had an issue with my steak now my mom and i even had a conversation on how over cooked my medium well steak was cooked and she kept blaming it oh it's char grilled when I tell you I eat at long horn on camp creek so many times and ordered my steak and if it ever was wrong in any way they would show great customer service but not Ms. Ellie she decided that she was going to argue with my mom about how I didn't explain to her that my steak was overly cooked and that would be a different story but I was so fed up with her response of her saying that I was going to be charged $26 for the outlaw steak that wasn't served to my expectation and a steak that was $21 that I wanted in place of the one I was dissatisfied about smh I will not be going to this location any more because I felt like she did not go above and beyond with the position she have. She tried to even say have a nice day to cover up how she treated us at the table which was a very fake gesture she defiantly needs to be retrained on her customer service skills and by the looks of it her staff look like they feel the same way. Very unprofessional experience I encountered today. Look at the pictures below my mom had ate off some of her steak and you can see mines with the bone and you decide on what should have took place. Last bit not least others wanted to complain about their entry to but how I was treated everyone will be contacting the...