Panera Bread — Restaurant in Fayetteville

I only came to Panera because Atlanta Bread Company was closed. My mother and I expected good service and a delicious meal. We did not get that at all. First, the girl that was cashier was not helpful at all. I've never eaten at Panera and my mom only did one time, so we didn't know alot about the menu but despite that she vaguely answered questions and was super dry. I've never gotten that kind of attitude at Atlanta Bread. Second, the dining area was a bit of mess. I usually wouldn't mind and understand there's a staff shortage everywhere but they could at least get the trash off the tables. Third, our order was wrong or not what we were expecting. It was clear the cashier was not listening because my mom ended up with half a sandwich instead of a whole one like she asked and I ended up with wild rice chicken soup instead of creamy tomato. We didn't initially get the soup because the guy that handed us our order didn't read. He had a problem when my mom asked him to get the soup. Fourth, the obvious but subtle prejudice/racism. It's actually surprising that all these young black folks would do this but it happened. As more people started to file in for dinner, my mother noticed that the black customers that came in received their food in a paper bag despite eating in while the white customers had their food on trays, in bowls with silverware. Strange that we weren't even asked if we were eating in or taking out. That's always a question at Atlanta Bread. It could be management or a lack of training but the bottom line is it wasn't pleasant and my mom vowed to never eat here again. The sandwiches were...

Had a bad experience at order taking. Maybe this is a rant about an onsite manager not keeping a watchful eye on the front end. Situation: I'm trying to spread my local business $$ around community but I spend 12 minutes behind 2 patrons putting in their dine-in order. While they ask multiple questions, change their order based on cashier recommendations on and on. I watch the busy lunch hour line grow and watch people leave. I watch customers enter, see the line and go back out. If the manager was present and on top of their game a second hand could have been dispatched to avert such a hold up. Couldn't the cashier have asked for help? It came across to me that they didn't really care about my business or the business they were losing. There was a general nonchalance by the cashier. Do you think I'm going to be coming back to Panera bread for my lunch time after having such an experience? Not just know but heck no! I felt greatly unappreciated. I can only hope this review is a wake-up call that management should keep an eye on the front end. Watch your employees and keep watch on your incoming dollars. Be cognizant and have awareness when there is a slowdown and participate in keeping things moving. My conclusion was if you spend 15 minutes of your lunch time just trying to put in your order this is not the place to go for lunch. I have no complaints about the food after I finally got it but while I had my lunch I stewed over how long it took and how I felt, making the experience one I just had to review....

Hi - the food is great and the atmosphere is also great. A Very clean store. However, today was my first time ordering delivery and the Dasher reported having delivered my food when nothing was delivered. The issue is that I had to make three calls to try to get this resolved. First, I called the Panera store and the manager said she could not do anything because I had accepted a third-party delivery service. So she directed me to call DoorDash. DoorDash said they cannot do anything because they cannot issue refunds or remake the order because the order was placed through the Panera app. DoorDash directs my call to corporate Panera. Corporate Panera issues rewards to compensate the issue as part of their service failure recovery policy. But at the end, the experience is still negative and the customer (me) did not get what he wanted. So, most likely will get breakfast from somewhere else.

Panera has great food but should really rethink its partnership with DoorDash. The store manager even recognized that this is issue is ongoing and very frequent and they have to remake many orders because of this. So I am guessing DoorDash is costing Panera tons of dollars for providing bad service….

Panera I am sure that if a service provider had failed your operations (e.g. inbound supply chain) you would have taken action already. Why are you not taking action with DoorDash when customers - your main source of revenue - are being alienated?

Sorry that there is no photo… but no food was delivered...