Ashley Store — Local services in Fayetteville

My experience with this store has been really agonizing, the new manager Daisa is really unprofessional. I purchased some furniture from them on the 1st of January and made arrangements to pick it up on the 12 of January. I called the store on the 11th to see if everything was good for the pickup for the next day and the recording stated that I was still to pick upon that Friday the 12th of January. I take leave without pay from my job, rent a uhaul and pay 2 people to help me load the furniture when we get there and drive over 2 hours there. I finally get there the store is closed. I call the number on the door and the employee tells me that the store had a small electrical fire and they closed the store down for a few days. I asked for the managers number to find out why they just didn't call me to let me know that they were closed and wasn't having any pickups. I wasted a full days work , gas, money to pay helpers and my 4 hours of time driving and renting a uhaul for this day. I finally get in touch with the new manager Daisa we talked and she said that there wasn't much she could do about it. I asked for the number for corporate and I was given the run around. I finally get a call back from Daisa about 3 days later stating that I could pick up my furniture now that the store was back open. I take another Frida off 26 January. I go through the same thing with renting a uhaul and hiring help to go pick up my furniture. I get to the store the person who is supposed to load the furniture didn't show up for work so my hired help has to do their job.I get the furniture in the light to examine it and it has more scratches and scraps with stains on it. I then have them to plug the furniture in to see if the electrical parts work and one of the couches started to smoke like it was about to catch fire. The manager called some people and offered for me to get my money back for the sale. This was a slap in my face for the second time so she finally got in touch with someone who had the couch and sofa at the distribution center and arranged for me to pick them up. I go pickup the pieces that are still in the box. I started on my way back home excited that I finally got my furniture, hot home and opened the box with the loveseat and I discover that the center section to the sofa is not included. I immediately call the manager Dasia and let her know about it and that I was very unhappy about this and then found out the recliner I bout didn't work either and she proceeded to tell me that there is nothing she can do about it. I don't think customers should be treated as such especially after they have been given the run around and disrespected. I am trying to find out if there is anyone who can help me? I am also a disabled war veteran and I don't think that anyone should be treated in such a manner, this has actually put me in a place to where it has aggravated my PTSD and have to go to the hospital now behind this whole situation that could have been solved by a simple phone call, text or email. This store at Fayetteville pavilion is very unprofessional and don't take customers time into...

Payed for dining room set completely outright. Furniture delivery delayed and store only attempted partial delivery and I rejected the entire delivery and cancelled the order. Never got any furniture, couldn’t get a refund for several weeks even with original receipt and cancelled delivery, customer care and local store used delay tactics to refund so I disputed the charge with my bank and got an provisional credit until Ashley finally refunded me. I dropped the claim and and an eclaim reversal took place and the bank reversed the funds so I only got credited once and now somehow Ashley thinks I owe them for no goods or services rendered. Reported to the Better Business Bureau, disputed this phantom debt with the debt collector and will continue to dispute with all 3 credit bureaus if need be. Got original purchase receipts, refund receipts, bank letters of dispute and withdrawal of dispute, bank statements showing I didn’t benefit financially from Ashley or bank in anyway, nor did I receive any products or goods from Ashley. I also recorded phone calls with customer care employees saying I was indeed refunded and didn’t have a balance (one party consent works both ways.) Contacted a lawyer. See ya in court the minute this shows up on my credit score. Tried to do this amicably in store speaking to store manager, over phone through customer care line, and through verified mail containing at least half of my evidence that Michelle Keels signed at AR department AFI-EComm-Ashcomm. This will be a FTC/FDCPA violation slam dunk. Hope you have better evidence than I do. The more this alleged debt/phantom debt isn’t resolved the more public I go. This review and the BBB review is only the beginning. If you’re hoping I just pay or just give up and let you’re alleged debt sit I won’t. I could easily pay, but this is not a real debt...

Dealing with this company and specific store has been the worst decision we’ve ever made; in attempt to furnish our new home. After marketing a $2,300 deposit on August 2021, and being strung along until March 2022 with excuse after excuse; and still having no furniture delivered. We decided to stop the bleeding/ nightmare and cancelled our order; and politely requested full refund of our deposit. Not to mention what we’ve been going through with no furntinure during the holiday months, all we wanted is our deposit back in a timely fashion. We’ve provided a total of four letter heads from our bank because they stated; the reason they couldn’t refund our money is because we no longer had the same debit card we used when making the deposit. Which is unreal and quit frankly a ridiculous excuse to not return our money. They have so called sent our case to higher corporate or refund departments and still no luck. Trey the store manager has been the most inconsistent human being, giving his word and promising to call us back on specific days and never following through. My wife is eight months pregnant now and the $2,300 we deposited would have allowed us to at least buy dressers for our bedroom. They have no consideration or compassion towards customers. We call the store and they know my phone number and will not pick up. Because we are godly people and compose ourselves as noble human beings they are taking advantage of us. Please be aware and hope or...