The Post Sports Bar & Grill - Fenton — Restaurant in Fenton

The WORSE experience we've had at any Post locations - we've had better service at McDonald's. (Unable to leave no stars...)

Communication! - we completely understand when a restaurant is slammed/super busy with people waiting to be seated, however what we don't understand that no one told any of the tables that the kitchen is "super backed up". A simple communication of a waiter/waitress, host/hostess, or MANAGER to walk between tables informing guests would have created less confusion and boredom. (We literally thought our order was never put into the computer at all.)

Food - when you've waited 45-60mins for food to come out of the kitchen, we're at least expecting it to be hot. Fries were floppy, soggy, and bland. A cheesesteak was overall bland - no flavor at all. We appreciate that it was swimming in cheese, but that was the Only positive concept about it. The frisco melt literally had flavor because of the sauce. Otherwise, just as bland. When the best thing on your plate is the pre-made, pre-packaged sauce, there's no quality control or standards upheld in the kitchen.

Service - comprehending that it was a busy night at the Post Fenton aside, the service was horrible. Our table was ignored for a majority of the 1.5 hours we were there. During that time, we had completely empty cups for at least 20-25 minutes. We kept seeing a waitress working the room, but we were ignored. During a 90mins at the restaurant, we only got 2 beers and one soda refill. By the time, the soda refill was offered, the ice melted. Not only is that missed sales for the bar, it leaves guest lacklusted and thirsty. Just to give a sidenote, I can probably drink 6-8 full cups of soda in 90 minutes which means there could have 6-8 beers ordered since upon refill another beer would have been ordered also.

Management - once again, this is over a 90min period, we did not see the manager (and I was facing a door to see into the other room watching multiple people the whole time). It being dinner rush, I would definitely think the acting general manager of the Post Fenton would grace tables with their presence. It gives a positive look for the restaurant, shows unity within all the staff, provides communication, and overall feeling the restaurant cares about their guests. Managers should not be bosses but leaders - lead by example. We saw the "acting" manager AFTER we paid and I HIGHLY doubt he would've came over to attempt to talk to us if I didn't say out loud "this was the worse experience of my life" (which isn't false, better service at a fast food restaurant). He tried to 'act like our friend' as we were leaving away from our table - not a good time and way too late to "fix" anything. Understanding, he's in a boot but his approach to a clearly unhappy customer should be professional. Read your customers to know how to respond - my body language, facial expression, and verbally saying it out loud how unhappy this experience was does not read 'friend'. (If he would have approached me differently or EARLIER which he would have if he actually made rounds during customers' times there aka 90 mins is PLENTY of time to walk the restaurant). There's a difference between helping in the kitchen and hiding from customers. Hint: designated people to assists the kitchen, pull a host/hostess or buser to help with refills or tiny requests, and the manager should be backing up your servers while working the room. Be an ACTIVE on the floor manager while running a restaurant as one complete staff, fix problems, communicate, and stop conflicts BEFORE the time it's too late. (Aka this whole The Post Fenton experience could have gone a completely different direction with unity, communication,...

I love The Post for many reasons - great atmosphere, good beer selection, you get to take your cup home, and your kids even get a frisbee with their meal. Fun stuff! Most of all, the food is great and the Fenton location is right next to my house. So, why 2 stars? The poor service that effects the aforementioned positives. To be fair, the first few times we went there (starting last week of September) the manager gave us a heads up that staff was being trained. I have no problem with that. But at some point you're either trained, not going to get it, or don't care. I've been to the Fenton location probably 5 times. Our most recent visit is what has made us not interested in returning any time soon. It was a Sunday afternoon that was not busy. The waitress could not name any beers on draft (which is not the end of the world). I asked for a water in the mean-time while I walked to the bar, and never received it. I assumed she misheard me. When it came time to order, two different people in our party requested honey mustard on the side. It didn't come for either of us when the food arrived. Again, this was not the end of the world. We just asked her again. She circled back to our table a bit later and we asked for it a third time. She then said it was on the way. It finally came. What brought me to the point of writing this review was not the honey mustard. It was the temperature of the food - for all five of us that ordered. The food was warm'ish, leaning cool. My wife woofed down her order to avoid eating cold food. The Kitchen must have had the food sitting ready for some time before we were served. But, the server who could not remember the water or the honey mustard just didn't bring it in a reasonable time-frame. And again, it was not busy. This waitress had one other table, two at most. I'm sure some of the wait staff is good, but if The Post doesn't address this problem, their Fenton location...

Visited for first time while in area looking for a beer and quick bite. Sat at mostly empty bar which turned out to be the first bad decision. One older blonde lady appeared in the weeds taking care of table orders for 20 minutes before I asked if I could get someone to take beer order. Was told it will be soon. Waited another 8 minutes before the blonde bar tender asked “so, what do you want”, not sorry for such a delay, how can I help you”. Ordered a beer then expected a menu until asking if I could have one to order something to eat. This bar tender appeared overwhelmed which should fall on management. However, while sitting and watching her, she continuously ran hr hands through her hair and off her shoulders then poured my beer and set it down with her fingers wrapped around the top of the glass. Guess they don’t know how to serve a drink nor ever taught about cross contamination due to watching her handle money, wipe rags, menus and the constant hair adjustments. Asked for napkins so I could wipe off the perimeter of my glass in hopes of some minimal sanitation. Beer almost gone before bar tender comes back, “so whatcha gonna have”, felt like saying not sure based on everything you’ve touched and not once washing your hands. She never asked if I’d like another beer. Food finally arrived then had to ask “may I have another beer”. Some manager type bigger guy in t shirt kept bringing back empty glasses from tables. Not once did he pitch in to help or address the multiple cross contamination instances. Wonder what his skill and knowledge level for management consists of. Ended up taking 1.25 hrs for 2 beers and a bad sandwich. I believe the chains concept is good as are other locations but I’ll never return to the Fenton one and couldn’t recommend it to others. I assume the bar tender then wondered why she didn’t receive a tip, they’re...