Club Elite - Fenton — Local services in Fenton

My husband and I absolutely love this place and are very happy with it. We've been going there a week after changing from another local place. First, everyone is SO friendly. My last community center gym, your presence wasn't even acknowledged when you handed your membership card to check in. The second you walk in the door, you are greeted by multiple staff members. Joseph has been amazing helping us with our membership and he remembers me and my kids every time we come in. That really says something about him and his service. The staff is amazing and so helpful in general. The facility is huge, clean, and has so many options. You cannot beat the price for everything you get and the tanning beds are top notch for being included for the $20.99 a month! We've been in when the parking lot has been full but it never feels that way inside with everything so spread out. We are very happy with our decision.

UPDATED 1/16/23 I wish that I could say my husband and I are still happy with our decision but it has changed immensely. Unfortunately in October of last year, CF changed its plans. They no longer included child care or tanning in the membership we have when we signed the contract. We had no notice (I had to take a couple months off due to an arm injury and returned at the end of October to see a sign posted outside the locker room.) I complained at the desk and was told about a clause in our contract that said they could change amenities at anytime and we had to update our memberships to the "platinum membership ($15 more a month) if we wanted childcare or tanning. Thats and extra $30 a month in a time when inflation is insane and everything is going up. Mind you we make no more money than we did 4 years ago when joining. We are pinching pennies as it is just like everyone else. Unfortunately due to the last few years of political covid scare tactics, other gyms in the area went under so now CF has a monopoly on Fenton. There isn't anywhere to go but the YMCA (formally the Riverchase that also went under) and their membership prices are just as insane, if not worse. Aside from CF being able to charge what they want for fees, this has become a giant social club for old people who left Riverchase and high school/ college kids who have no gym etiquette. They all sit on their phones on the equipment or sit in groups and talk on the equipment so that no one else can use it. There is literally no time you can go when its not packed during normal human hours. I never thought such a huge building could be so packed. We can't use the kids club anyway so we've begun to shop around. If Planet FItness or some other reputable gym were to get into some of the prime real estate in Fenton, they'd give CF a run for their money. CF, I know we can't be the only unhappy ones at...

Update: 2/28/2023: Nothing has changed at this facility in regards to cleaning and basic sanitation. It remains one of the grossest workout facilities I've been to in over 40 years. The lack of adequate cleaning makes each visit a nasty one. For example: the equipment is not wiped down, floors are not regularly (that means several times a day) mopped, bathrooms are a science project, sauna is filthy, and the stains, hair and urine in the showers are quite gross. I noticed boogers on the wall of a shower that were there for nearly two weeks. The smell of weed in the locker rooms is also nauseating. At times it reminds me of a homeless shelter.

Senior management of Club Fitness needs to reexamine their approach to how they clean, because for all practical purposes they are not cleaning adequately. They need to hire adequate staff to clean or contract out to a professional cleaning company. Trying to get a teenager to clean isn't working, especially when they have no concept of proper cleaning and sanitation and are not held accountable.

I think this company just wants the money from the overpriced memberships and doesn't care about how they are run.

My original post from Nov 2022:

Despite repeated attempts to provide feedback on the nasty conditions in the Fenton CF, nothing has improved. I received phone messages from the GM but nothing has changed. I even reached out to the STL county Health Dept but have heard nothing. One of the nastiest facilities I've been in. No dedicated cleaning staff. "Cleaning" showers, restrooms, saunas and locker areas once a week is disgusting. Especially after what we just went...

UPDATE: 10/21/24: I was just informed last week by a front of the house worker that the benefit of bringing up to 12 guests a year was taken away in January? That's interesting because 1) I joined this club in January when it was advertised, and 2) I do not recall receiving or seeing any messages that this benefit was being taken away.

I presume the contract I signed states that they can change whatever they want any time they want; however, I haven't had a chance to read it yet. So, I will be checking.

When I inquired why, the employee told me that too many teenagers were bringing in their friends. 1) Who cares! They are not on the streets and, presuming they are not causing trouble in the gym, what harm is being done other than you're losing money. Plus, some day they could become a member. 2) Put an age limit on the benefit if you must, but don't penalize those that are not causing you problems.

For the first time ever, I brought a guest only to be told I can't bring another after this one. Keep taking away benefits that were advertised to get me to sign up and then take it away? Isn't that called bait and switch? I believe I took a screenshot of the benefits signed up for, I'll be looking for that too.

OLD POST: I like the club, but the app is horrible. It constantly crashes, and today, it won't show any class schedules. I have read lots of complaints about it, but they don't seem to care, and nothing has been done to make it better. Club Fitness really needs to take their app seriously or get rid of it because they are wasting...