Acapulco Tropical — Restaurant in Flagstaff

I wanted just celery juice. Just plain, straight up celery juice. I wanted to call ahead, and ask if they do that. No phone number on the Google page, no phone number on their website, which is only a Facebook page. So I decide to go there, and ask the same question in person. I asked one of the employees, “do you make just plain celery juice? Like in a juicer, where you put the vegetables through, and juice comes out the other end?” The employee said, “yes, we do that.” So I order that, pay them, and even give them a decent tip in their tip jar. After I pay, they told me that they just make the celery juice in a blender, adding water. Fine, but not what I asked for, not what I paid for. I said that I asked them specifically how they make it, and that they told me that they make it in a juicer. The other employees told me that the person who told me that doesn’t speak much English. Understandable, so I say, “no worries. I understand. I just want my money back, then.” They say that’s fine. They make a call to the owner. They then say that they cannot give me my money back, but just store credit. I say I do not want store credit, I just want my money back. They just look at me blankly. I tell them that the owner should put up a sign saying, “no refunds, just store credit.” More blank stares. I just walked away. This business is a...

I’ll be sincere: I don’t know why there’s so much hate for this place, but my personal experience has been nothing but the best at this place.

The service was excellent, and the people at the cash register were charming and professional when making my snacks, smoothies, etc. Assembly of the food itself is quick.

The quality of the drinks and food is of high quality. Never have I been disappointed when I've visited there. Whether it be a Boba drink or an agua fresca, it was always satisfying to finish the drink. The variety in the menu is big, and the selection of options is enormous. I don’t think you would become bored very quickly with this place. Even if you were to get the same thing again, you’d probably want to get the same thing again.

Overall, I think that when this snack stand first established itself at the mall, it was honestly quite shaky. I can’t attest to the quality back then, but I noticed that the less positive reviews are from that timeframe, around four to two years ago. Whatever it was then, I don’t think it’s that anymore. They have gained skills and have become more professional as an establishment.

5/5...

$6.40 for a large Horchata!!! I can get one at someburros or even next door at La Placeta Express for $2.99. Too bad place next door was out. What's almost as wild is that their credit card machine encourages tips when no service is provided. Guess the restaurant isn't making enough money gouging it's customers so they need you to compensate their workers too.

Main issue is prices being nearly ballpark level coupled with the mentality that customers paying above market prices should further subsidize the employers by directly compensating employees so employers don't have to pay as much as they should. Shame on you and your...