Chipotle Mexican Grill — Restaurant in Flagstaff

I love love love Chipotle but this is the consistently the most poorly managed franchise, anywhere! Total clown show. Ever heard the phrase "trip over a dollar to save a nickel"? There couldn't be a more poignant description of this store. But don't just take my word for it, look at all the other reviews. The "credit card machine is down" stories are all true. Code for, "we don't want to pay the credit card processing fee's, cash is more profitable". The reader to scan for points is hit or miss. They are constantly out of menu items and drinks. Most of these issues can be worked around but my experience tonight takes the cake for awfulness. They were out of almost all the meats. While waiting in line for a long time while they filled a huge to-go order, they used up the last of the chicken, right before my eyes. That left barbacoa and one other pork. Since I had waited for chicken I asked them if they'd sell me barbacoa at the chicken price, a .65 cent concession. Of course not, that would "mess up the computer". So I go with barbacoa. Then they run out of white rice. So I go with brown rice. Then he spoons out the most meager portion of meat I've ever seen. It's common to literally have to prod them to prevent them from happily selling you a half empty bowl of food at full price. But this was beyond ridiculous. He insisted "this is a normal portion". Completely oblivious to the fact that it's not good customer service to make a customer wait 10 minutes while you prep to go orders, then have almost no items left to sell, offer no concessions, then shortchange a customer on food. I walked out. This store sucks. Don't go there. It's worth the drive across town to do business with a store that's not so stingy, greedy and...

Horrible service. We went in at 8pm maybe 830. Mine u they close at 10. They refused to look at us or say anything. I understand they are taking other orders and doing other things but a simple nod or gester to welcome u would have been nice. Then they didn't have much of anything lettuce and sour cream shortage. And what we found out later no fountain drinks. No more grilled veggies. No green sauce a lot of the other condiments... Then we go to pay we got 3 burritos one with extra meat and a kids meal. She told use it was 75. I was like that don't sound right. Come to find out she charged every burrito with guacamole. So it went down to 65. Still didn't seem right asked for the receipt. She charged us an extra burrito. So we tell them. It takes her 15 mins or more for her to figure out how to refund us. At this point I was getting annoyed. I ask another employee helping the cashier for the managers name. She proceeds to tell me she's the manager. She does not look like the manager. I tell her she's not she's the supervisor. She tells me she the manager right now and walks away. Comes back gives us 2 free entree tickets. At this point I'm ready to get mad. But some how the 2 tickets makes up for their horrible service... I'm just thinking about all other people they probably scammed especially in the drive thru. Always check your...

Me "HI, I'd like a chicken quesadilla." Burrito master "Ok." proceeds to grab tortilla. Burrito master "What meat would you like? Me ".....chicken.. also put those peppers in it, yup, and some pico." Burrito master "oh.. we can't do that." Me "do what?" Burrito master "pico" Me "why?" Burrito master "doesn't work." Proceeds to give me a look like he just answered the meaning of life with Vulcan logic. Me "riiight.. ok, just give me a little cup of it and I'll put it on myself." Burrito master looks confused, runs off with quesadilla to cook it, then comes back in a minute or so "Ok you get three sides." Me "I just want pico." Burrito master visible smoke starts pouring out of ears, as his brain is clearly melting. "Hold on." turns to talk to someone briefly and turns back "you just want pico, like as a side..?" Me "yes." Burrito master "... ok..." scoops up some pico in my tray. "what else?" Me "that's all." Burrito master "... you don't want any other sides..?" Me "nope." Burrito master looking defeated "Oh.. ok.." puts lid on box, passes it down, and gives me one last suspicious look as if I've cheated at poker Food was delicious, and everyone else did great work and were very kind. Just an odd encounter. I did however resist asking burrito master if the shnozzberries tasted like shnozzberries, so I'm...