Beirut Restaurant and Grocery — Restaurant in Flint

I like the food here but had a poor customer service experience this afternoon. I ordered a sandwich with a simple request to remove the green pickles. I know the blonde employee heard me correctly because she repeated back 'no green peppers,' which we both knew weren't in the sandwich, and I corrected her, which she confirmed and wrote down. The cashier also confirmed no green pickles when I paid. However, when I picked up my order, they removed the pickled turnips without my consent and asked if that was okay. When I told her that I specifically only asked for the green pickles to be removed and wanted the pickled turnips, the blonde employee treated me condescendingly and incredulously explained that the pickled turnips are pickled.

It's crucial for employees to respect customer choices, communicate clearly, and confirm changes before making them, rather than assuming and asking afterward, only to act condescending when corrected. What's the point of delineating between pickled turnips and "green pickles" on the menu if you're going to act like I can't make my own...

2 Stars for the food. Food was good but the customer service was sub par. Cashier too busy texting and scrolling on her phone. Had to wait for my food which was no problem. But no one said it will take a few minutes. Other people ordered after me but got their food before me. Maybe my food took a little longer to cook. it would have been nice to know that. There was no communication to me. They were too busy talking in the back and the cashier was too busy texting and talking to the cooks in the back. She literally slapped the sandwich in my hand!!! She was rude. Other customers noticed how she handed me my order. She didn't say thank you, come again , have a nice day or sorry for the wait. It felt like I was bothering her. So I am not coming back. 2nd time I have come to this business and it seems the workers are distracted talking and doing other things. It feels like you're bothering them with making an order. If I feel like I am a bothering an employee by placing an order I don't come back! I hope you have better...

I’ve been a customer here since they opened. I will not return ever again after my experience today. I ordered carry out, and they messed up my lunch order and I did not receive what I ordered. I immediately called and asked if I picked up the wrong order and to see if my food was still there. They acknowledged they rang up my order wrong and I did not receive what I ordered, but they refused to give me a refund. I tried to eat the food I received, even though it was not what I ordered. But the food was horrible and inedible. When I called back, they told me I was just “upset from the beginning” which was not true at all. They offered to give me a refund “the next time I came in.” I said I didn’t know when that would be, and again asked for a refund on my credit card. The guy on the phone became hostile, blamed the mistake on a “bunch of new people” he hired, said that “shit happens” and then...