FloBama Restaurant — Restaurant in Florence

Perhaps you should engage your front-line employees with soft skills training. as a few of them did not seem to have the right temperament for working in the hospitality industry; or they were complacent with acting however they "fell towards your customers.

Let me emphasize that I don't want the actions/attitudes and demeanor of a few ruin the review for most employees who were super nice.

I'm here on vacation to see the musicians and or bands playing in the W.C. Handy Music Festival. My friend who lives local had not patronized your establishment either, so I'll try to be as clear and precise as possible when describing just what took place, and the temperament of the employees involved.

On7/24/2024, myself and my friend saw the Blue Water Revival and had a few beverages. We decided to check out the boiler room, but didn't stay long. After checking a few other places, we returned to the Flow bama. and saw The Heathens Band setting up and decided to stay.

It's fair to say at this point that I'm a very generous gratuities' and don't tip anything less than a $5 bill, as I understand that they will be taxed if added by debit/credit card I tip exclusively in cash. I tip immediately during first service, and literally every time I'm served. I do this for two reasons: 1. I gives me pleasure to give to those who are in the hospitality industry, as most don't tip very well and I have the means to do so. 2. It helps (for the most part) the employee remember me when I come back. I drink a few light beers, but mostly I drink Ice water, which means, if I ask a sever for Ice water (and I do), They're getting a $5 tip.

Also I'll add that I'm a musician/Vocalist and enjoy engaging and tipping the Bands/Artist as well; not bragging, it is what it is.

So on 7/25 We returned to see Angela Hacker & Bay Simpson, ordered with the older short (I'm 6'3") blond haired lady behind the bar. We ordered a pitcher and went to shoot pool. We stayed for about 3 hours and had a great time, while also very generously tipping the bands I will ad that while tipping severs & bartenders it's $5 cash minimum, The bands get $20 often. I don't expect you to take my word for it, so I will include a photo of myself and you can ask the bands and servers yourself.

We returned to check out the "Shoal nuff" band and engaged with other patrons playing pool.

The first sign of a hospitality employee lacking soft skills training, was your Soundman/DJ. I'm very respectful and easygoing but sometimes I too lack soft skills utilization, but when I'm a patron in your establishment, it's not a...

Update: We were welcomed back and the experience was so much better this time. We had an amazing waitress named Tessa. She was sweet, kind, and very attentive. It got slightly busy while we were there. And still received better service then the first time. Again, the food was amazing and we even had a few drinks that were delicious as well. Definitely a better experience the second time. Would highly recommend and Tessa was great.

The food was absolutely delicious 😋, but the service was horrible. I'm not sure if they were short staffed or what but it didn't start getting super busy until we were trying to leave. We had to ask the hostess to get our waitress, I had to ask for a refill after probably over 10 minutes of waiting for her. We had to ask the hostess again for our waitress so we could get our checks. Then my friend had to basically shove her card and check at the waitress to take it so we could leave. She looked like she was about to get an attitude and say something to us. We wanted more drinks 🍹 but couldn't even get regular service, so we weren't gonna stay for more drinks to not be waited on. Not sure if I'll be back 😕 not a great first impression. We also had friends that went later and they even said the waitress she had was rude and completely ignored one of...

We had the best time here last night. There was live music which we did not realize before we went, but it was really good and the songs were a mix of songs and country gospel and lots of variety. It's a big place, and we happened to get the BEST server, Sarah, who made our experience here even better. My mom got the barbecue sandwich and mustard slaw, my brother got the hot dog which was covered in jalapeños and cheese and pulled pork and was delicious, I got the barbecue salad and used the white barbecue sauce and red/regular barbecue sauce as the dressing and it was amazing, and my wife got the small rib plate with slaw and fries. Every bite of our meal was delicious and I can't say enough about the attentiveness of Sarah and the casual, welcoming atmosphere that we had tonight. I've been here years ago when the music was really loud and it was more of a lounge type atmosphere, but it seems to have changed a bit for the better, for me. I don't think you can go wrong with...