Baskin-Robbins — Restaurant in Florham Park

I ordered a custom cake and when I go pick it up right before my party, it looked nothing like the ones I ordered. In the beginning it took them so long to find the cake, I had a feeling they didn't have the cake. When they bright out my cake, it looked nothing like the cake I ordered, they probably just took a generic cake and put our writing on it quickly. The store associates said they had to call the manager, I waited for 30 mins for them to talk to the manager. They finally admit they messed up, and offer a refund. I took the refund because the cake is ugly and looks nothing like the one I ordered. But I'm left with no cake for my party. They said they can remake it in an hr, but I know they can't remake it from scratch in an hr. I called a different Baskin Robin, and was told the sorbet needs 24 hrs to thaw and refreeze in the cake. So I think they are just going to scrape off the cream and redo the icing, which will look ugly still. The people at the store were also rude, one guy (they refused to provide name when I asked) argue with me how can I need the cake right away, he said "who eats cake in the middle of the day". Nobody was professional nor are they customer centric. Will never order anything from this...

We stopped by this Baskin-Robbins last August with my wife and two of our good friends — and it turned out to be such a fun, feel-good visit that we still talk about it.

The staff was friendly, the service was quick, and everything we ordered was perfect. I went for a double scoop in a cone (cookie & cream on top, something nutty on the bottom!) and my friends grabbed cups with their favorites. The ice cream was fresh, full of flavor, and served with care — no mess, no rush, just smiles.

The place was clean and had that classic Baskin-Robbins charm — bright, cheerful, and full of "just one more scoop" temptation. We even grabbed this fun photo to remember the moment. It’s one of those simple summer stops that becomes a core memory with...

One night of the employees was making out with a girl in the other side of the register and that same night we were told that we had to leave because it was 10min before closing, which is ridiculous. I have never been kicked out out of nowhere in such rude manner. If you need a place to make out found a room but don’t do it the work place. In addition they can never get your other right. they barely speak English and if they make a mistake and you point it out they say is your fault. They have zero knowledge of any kind of customer service and they are just straight rude. I highly, and I insist, highly recommend to avoid this location...