Sport Clips Haircuts of Florham Park — Local services in Florham Park

I happened to be in the florham park area today and I needed a shape up. I walked in and was verbally directed to check in. During check in I selected a stylist (for the remainder of the post i'll call her "A"). Several customers were ahead of me so understandably I knew I had a lengthy wait (over an hour). At one point "A" approached me and told me about the services offered. I thought that this was great customer service A+. After waiting for over 60 minutes "A" approached me and asked if I could see another stylist and I refused. After sitting there for over an hour I was able to see that the stylist was still in training thus I opted to go with "A." Some minutes went by and the stylist that I specifically told "A" that I didn't want called me to her chair. Respectfully I refused. I then hear "A" in the back become very loud and amongst other things say she wasn't going to service me because she was going on break. Keep in mind my interpretation of what "A" said is putting it mildly. After "A" finished with her client we spoke at the counter. I explained the length of time I had been waiting and that I selected for her to cut my hair. All in all "A" was an extremely rude person with poor customer service training. I walked out. I immediately walked back in because as a customer I had to rectify the situation and file a complaint. I spoke with the assistant manager who was amazing. I am thankful for my interaction with her. She cut my hair and her service was impeccable kudos. I am not one to write a review but my interaction with "A" prompted me to do so. It is rare when I encounter such horrible customer service and poor stylist/customer interaction but unfortunately I did today. Finally, I would say that if you're going to be rude and verbally berating be mindful that the salon space is fairly small and the customer up front can hear what you're saying. If management reads this...

I am editing my comment. This place seems better compared to the way the ratings depict this Sport Clips. Don't listen to some of the ratings, because customers can be rude at times.

This place was very sanitary and the place always looks good as new. Alba who cut my hair did a really good job. She is my favorite hairdresser ever and was very vocal and detailed when it came to showing me how to take care of my hair. When I walked in, only two stylists were available and I waited long. It was worth waiting for Alba to finish, because she takes long in order to give clients the best haircut ever. I used my coupon for a free haircut today and got the shampooing of my hair included (MVP experience). In fact, Alba gave me a whole bunch of coupons and I will never have to pay the full price of a Sport...

It was my first time at Sport Clips, and it was honestly a very good experience. Had to check in/sign in at the front desk, and then your name with an estimated wait time is shown on the TV, which is super convenient. The atmosphere is great, very brightly lit, and feels very clean. The barber was super detailed and asked me exactly how I wanted it and allowed me to check the process throughout the session.

One of my favorite parts was the hair washing station. The chair vibrates, with a leg rest, they apply a hot towel to your face, and it provides a head massage 💆‍♂️...