Arby's — Restaurant in Florida

Just came in to have my order remade because I was given old food which I ordered ahead on the app for my lunch break. I assume they had made it once they saw the order which was for later. Got there at the exact time of the order and they gave me cold food. The fries were crunchy like they were old and over fried and my sandwich was ice cold. I come in and they had me waiting for quite awhile in the lobby, hadn’t even gotten to look for my name. When she finally looked in the books she said I was no where on there and completely wasted my time and I showed her my order on the app as well and she said “there’s nothing I can do without you being on the book” and she walked away from me and acted like I was a criminal. No professionalism and can’t even look at you when you’re talking. Didn’t have her badge on so I called in and asked for the manager afterwards and she answered “I’m one of them and my name is Gia.” Asked her if she was going to speak to me or walking away was the end of the conversation? and she hung the phone up on me. If that’s your manager I would...

Tonight the service was terrible. They were out of food for the night after they took the order. They left the drive-thru window open while they were being derogatory about a customer that came through prior to me. It's fine to have fun and joke around at work but not while being derogatory about one person in front of another especially a customer. The curly fries with cold and I got the tail end of the beef which after being a manager at Arby's in the past, I don't like the scraps! I ordered unsweet tea he takes the order then says ma'am we don't have any sweet tea. I said I ordered unsweet tea well we don't have any tea for the night. They were out of cheese sticks. I am not a soda drinker but if I would have ordered a bottled water I would have been up charged for it even though it's not my fault that they were out of tea. I should have followed my instincts and canceled my order and went down the road. I usually give a good review of this place but the night staff tonight was terrible! It's going to be a while before I go back and I go at least three...

If I could give them a zero I would my order was wrong I tried calling later that night no answer call the next morning it was a female manager she told me to bring in the receipt and they would remake the order for me I got busy came in later that night it was an older man that was working he was real rude he told me I would have to come back tomorrow when the woman I spoke to was there I told him you're really going to make me waste my gas and drive back here, he said yeah you're going to have to drive back real rude next day I come back at like 11:30-12 she was already gone for the day, another manager another older man this time he says I can't help you there's no note in the book again you're going to have to come back at this point I tell him you know what just forget it I'll never come back again I reported them to their home office. In this day and age where customer service is valued, Arby's...